Job Description

In this role, you serve as the internal voice of the customer. You will own all aspects of your technical products, leading business value creation and managing overall product health within the Core Platforms, Business Analytics and Reporting, technical product domain. You will apply specialized product knowledge and expertise to understand business and technology objectives, communicate the product vision and roadmap, prioritize, and translate needs into requirements to ensure that expected outcomes are achieved.

Duties include, but are not limited to:

• Working with multiple Scrum/Kanban teams
• Understanding and managing team capacity & optimizing performance, building trusted relationships
• Understanding dependencies & broad knowledge of product/service offerings
• Identifying and engaging necessary stakeholders, technology, and expertise to drive alignment within projects or programs
• Being a passionate advocate, with the ability to identify, champion customer needs, and improve with agile principles in mind

This position is with Evernorth, a new business within the Cigna Corporation.

This role will start off as WAH/Flex, with the expectation of returning to office as business moves in that direction Fall 2023. WAH/Flex and Onsite employees must be fully vaccinated against COVID-19.

Specific areas of responsibility are:

Work Initiation \xe2\x80\x93

• Collaborates with business and technology product owners/stakeholders to initiate new initiatives, supports the development of program specifications including the value statement, provides technology financial requirements/estimates, aligns with partners on the product/service to understand capacity and WIP to sequence initiatives appropriately

Change Agent \xe2\x80\x93

• Partners with Community of Practice (CoP) to identify opportunities for improvement and optimize team performance using a metrics-based approach, ensures consistency with enterprise data standards

Collaboration/Impediments \xe2\x80\x93

• Builds trusted relationships with business and technology partners, collaborates across functional, operational, and technology groups to ensure the appropriate engagement, assists with key stakeholder negotiations, serves as the main point of contact to resolve escalations, remove impediments, and tackle conflicts

Product Knowledge \xe2\x80\x93

• Leverages product/service knowledge to identify impacts and guide decisions/sequencing based on that knowledge, understands dependencies outside of their product/service to align on expectations

Solution \xe2\x80\x93

• Broad knowledge of Datamarts and Analytics technologies, ETL tools, service offerings & products within the Core Platforms, Business Analytics organization

Qualifications:

• Passionate advocate, with the ability to identify, champion customer needs, and improve with Agile principles in mind
• Ability to work cross functionally with Business Stakeholders, Software Engineering, Data Design, CIP, Infrastructure, etc.
• Experience in Agile tools (JIRA, Jira Align), collaboration tools (Confluence, SharePoint), Visio, reporting tools (Tableau preferred), ticketing systems (ServiceNow) preferred
• Experience in Datamarts design & Analytics tools
• Proven skill at balancing technical knowledge with business acumen
• High degree of comfort in a fast-paced / ambiguous environment
• Strong understanding of best practices of Agile methodologies like Scrum, Kanban, etc.
• Strong problem-solving, communication, organizational and analytical skills
• Understand and carry out written and oral instructions
• Ability to work in a team with minimal supervision while under pressure and conducting several tasks at one time
• Ability to plan, direct, coordinate work activities of others
• Ability to use sound judgement
• Healthcare experience preferred but not required
• Self-motivated, adaptable, able to prioritize and motivate others

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Cigna