Job Description

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It\'s our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary: This position handles the general customer servicing functions, agency accounting duties and some basic admin functions that remain in Markel Agency. This person must possess the ability to work in a fast-paced environment and assist with the coordination of operation workflows for the agency to function efficiently and thereby provide excellent customer service to its clientele. The qualified candidate will maintain strong customer relationships, allowing the agency to perpetuate growth opportunities while supporting the Markel Style. Must be able to maintain client satisfaction by exceeding quality standards by resolving customer issues while aligning customer needs with carrier guidelines.

Core Responsibilities:

• Assist the agency in meeting and/or exceeding business and retention sales goals
• Assist with cross-training the agency responsibilities; including, customer support, agency management processing, billing, accounting duties, and all other agency administrative duties
• Counsels insureds and/or retail agents on coordinating carrier underwriting eligibility and policy coverage and/or options
• Handles unassigned mail and various associated duties
• Acquires insurance information as needed for new business and renewals regarding Markel Insurance (and other carriers if required) products. Handling of proposals, quote letters, binders, policy issuance and billing while maintaining accuracy on all work completed
• Primary backup for the all customer service related responsibilities including duties as assigned.
• Process all account transactions by applying the agency\xe2\x80\x99s management system including general agency documentation to support and facilitate optimum account handling and meeting the accurate agency errors and omissions standards. Ensure accurate and timely servicing and billing of accounts
• Responds to all renewal submissions in accordance with departmental guidelines and service standards in a manner which provides outstanding customer service.

Qualifications/Skills:

• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and expertly
• Willingness to learn new material should candidate have no insurance background
• Accountable and reliable

Requirements:

• High school diploma or equivalent; some college is a plus!
• 1 or more years of prior customer service experience preferred
• Proven job stability and attendance records
• Solid computer, grammar and multi-tasking skills

Please note: Markel\'s phased approach for re-entry into our buildings is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. As a result, we implemented a hybrid return to work strategy that allows for three days in the office every week.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Choose Markel :
Innovative hybrid work model * A diversity and inclusion focused employer * Exceptional base salary and bonus structure * Comprehensive benefits which include PTO, medical, dental, vision, 401K and more * Growth opportunities to advance your career* Ongoing coaching and career development * Fast paced, dedication environment *Profitable Fortune 300 company in business since 1930.

Must be authorized to work in the U.S., and not require sponsorship now or in the future

\xe2\x80\x9cWhy work for us?\xe2\x80\x9d

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people\xe2\x80\x99s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors
Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style\xe2\x80\x94some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit
As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.