Job Description

Salary

$2,387.00 - $4,089.00 Monthly

Location

Franklin, LA

Job Type

Classified

Job Number

OPH/PTT/215830

Department

LDH-Office of Public Health

Opening Date

12/17/2025

Closing Date

12/31/2025 11:59 PM Central

About this Job

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The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This position plays a vital role in connecting individuals and families to essential public health services. The incumbent conducts client interviews, determines eligibility for multiple health programs--including WIC--and provides education, referrals, and support while ensuring strict confidentiality and compliance with state and federal regulations. The role combines meaningful client interaction, accurate data and record management, and collaboration with community partners, while also contributing to emergency preparedness efforts. This is an excellent opportunity for someone who enjoys helping others, values attention to detail, and wants to make a direct impact on community health outcomes.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.

Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

Minimum Qualifications

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Two years of experience in administrative services.



EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

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The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

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Job Duties:

Determines programmatic and financial eligibility

for Office of Public Health programs by conducting client interviews and applying federal and state laws, policies, regulations, procedures, and guidelines.

Screens, interviews, and assists applicants

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including WIC Program participants, ensuring accurate eligibility determinations, timely updates to electronic systems (EHR and LaWIN WIC), and strict adherence to confidentiality requirements.

Educates clients and participants

on available public health services, nutrition benefits, program requirements, and fee policies, and provides referrals to appropriate internal and external agencies.

Assesses, collects, and documents fees

for billable services using Electronic Health Record systems, ensuring proper interpretation of fee schedules, compliance with income guidelines, and accurate third-party billing and reimbursement.

Maintains secure, accurate, and compliant records

by safeguarding confidential data, researching and verifying client information across systems, preventing record duplication, and managing records in accordance with retention and purge requirements.

Provides administrative and customer service support

by greeting visitors, managing appointments, handling phone inquiries, completing reports and correspondence, and serving as back-up Deputy Registrar of Vital Records when assigned.

Participates in emergency preparedness and outreach activities

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including disaster response, immunization drills, community outreach initiatives, and other duties necessary to support public health operations on a local and statewide basis.
Position-Specific Details:

Location:

Office of Public Health / Region 3-BRCO / St. Mary Parish

Appointment Type:

This position may be filled as aJob appointment (temporary appointment that may last up to 48 months)

Cost Center:

3262109003

Position Number(s):

64127

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.


Contact Information:
Paul Tran
Paul.Tran3@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available

here

.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.



As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

- Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

- State employees receive the following paid holidays each year:New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. Additional holidays may be proclaimed by the Governor


State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system*
Teacher's Retirement System of Louisiana (www.trsl.org), * Louisiana School Employees Retirement System (www.lsers.net), among others