Job Description

Manage all aspects of Y membership in an association of more than 20,000 members, focusing on member recruitment, retention and engagement.



The Membership Director manages all aspects of YMCA membership, focusing on recruitment of new members and retention of existing members. Assures a high level of customer service and member engagement. Intentionally fosters a cause-centered culture, providing a place that members can belong and are proud to be a part of.

Full Time, Monday-Friday, Flexible Schedule, 8:00 am-5:00 pm

On-Call As Needed

Qualifications

We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility. A Bachelor\'s degree in Business or a related field preferred or equivalent combination of education and experience required. Previous supervisory experience in customer service and sales/marketing experience preferred. YMCA Team Leader certification preferred. Requires excellent computer skills and experience with standard business software. Daxko or other point-of-sale software experience preferred. Ability to relate effectively to diverse groups of people from all social and economic segments of the community required.

Essential Functions

• Develops, implements and sustains membership strategies for recruitment of new YMCA members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Leads team effectively, including the Membership Coordinator, Member Service Representatives, Supervisors on Duty and Child Watch staff. With the assistance of the Membership Coordinator, recruits, hires and supervises staff team; on-boarding and developing them for success.
• Ensures a level of service and engagement that fosters loyalty among those we serve. Provides training and quality control to assure high-quality customer care at all service areas.
• Organizes membership engagement events and programs at the YMCA and represents the organization at community events to promote the YMCA.
• Ensures proper implementation of front desk and Child Watch procedures. Reviews and updates procedures, including facility emergency protocol, communicates changes and observes staff to ensure adherence to procedures.
• Participates in the planning of the annual department budget; manages and implements the approved budget and takes appropriate action to correct variances.

Cause-Driven Leadership Competencies

Engaging Community

Communication & Influence

Collaboration

Critical Thinking & Decision Making

Emotional Maturity

Required Certifications

A Bachelor\'s degree in Business or a related field preferred or equivalent combination of education and experience required.

YMCA Team Leader certification preferred.

YMCA