Job Title: Membership Representative
FLSA Status: Non-Exempt Hourly Status: P/T
Department: Membership
Reports to: Membership Director Revision Date: September 2022 POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. This position is responsible for enforcing the YMCA rules, policies and safety procedures for members, guests and employees. The Manager on Duty also works as a Member Services Team Member and is responsible for providing excellent customer service while answering telephone calls, scanning member cards, assisting members and guests with questions and referring members and guests to appropriate management staff as needed. OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS:
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