Job Description

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

The Workforce Specialist is responsible for applying workforce knowledge to analyze call and workload data, identify trends, and recommend data-driven staffing strategies. This position requires regular schedule adjustments based on operational needs and requests from operations leaders. Through collaborative engagement, the specialist ensures optimal personnel allocation in line with service level agreements.

Workforce Management Operations

• Maintain and resolve and teammate schedule requests and ACD updates, ensuring accurate and timely adjustments based on operational requirements.
• Monitor intra-day reporting and alert leadership with updates and action recommendations.
• Participate in weekly strategy meetings with operations leadership, providing insights on performance, productivity, and future workforce requirements.
• Independently manage workload and promptly respond to requests submitted via intake form or email.

Data Analysis & Forecast Support

• Present actionable insights and recommendations to leadership based on data analysis.
• Assist the Workforce Analyst in understanding and using monthly and long-range staffing forecasts.
• Maintain and develop reports and analytics to support business needs and identify recurring trends.

Interdepartmental Collaboration

• Collaborate closely with internal teams, including IT, Telecom, Training, Reporting, and Analytics, to ensure cohesive execution of shared objectives.
• Liaise with third-party vendors as needed for efficient system operation and maintenance.

Other duties as assigned.

What We\xe2\x80\x99ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace\xc2\xae, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita\xe2\x80\x99s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate\xe2\x80\x99s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

DaVita