Job Description

Description and Functions

Applications Training Specialist - Wyoming Supreme Court - Cheyenne

Open Until Filled

** Application For This Position Cannot Be Accomplished On This Site.
Please Follow The Directions In The "How To Apply" Section At The Bottom Of This .

GENERAL DESCRIPTION:

The Wyoming Supreme Court, located in Cheyenne, Wyoming, seeks to hire an Applications Training Specialist to position oversee the training of new software applications and business processes. This position will require intricate familiarity with the business processes of the courts and require competency with information, applications, and systems.

The Wyoming Supreme Court is the final arbiter of cases that arise under state law. Its decisions are final except for cases that involve a question of federal law, which can be appealed to the United States Supreme Court. The AOC assists the Judicial Branch in fulfilling its constitutional and statutory functions by providing administrative, technical, financial, payroll, auditing, and human resources support to over 300 employees. Our goal is to provide services in an accurate, timely, efficient, and equitable manner. Our offices are in Cheyenne, Wyoming which is home to the Cheyenne Frontier Days Rodeo and abundant opportunities for outdoor recreation. Cheyenne, the Capitol of Wyoming, is a growing metropolitan area that thrives on its Western heritage.

Human Resources Contact: 307-777-7629 Brenda Reedy
ESSENTIAL FUNCTIONS: This position will support conversions, application/system testing, and documentation of system procedures. The position provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting as it pertains to system configuration. This position will need to become an expert in the use of Wyoming Supreme Court software applications to provide support to court staff and other partners.

Job duties include the following:

Applications & Technical Knowledge

• Understand job-specific functions and tasks.
• Serve as a Subject Matter Expert (SME) for the technical aspects of Wyoming Judicial Branch applications.
• Participate in end-user training as needed

Communication/Documentation

• Act as a secondary point of contact on technical application matters (migration, data points, configurations, updates, etc.) in communications with the Applications, IT teams, and Vendors.
• Promptly and accurately record inquiries and their resolutions.
• Document internal processes and procedures.

Testing/Upgrades

• Assist in system analysis, design, development, and testing activities.
• Stays up to date on application releases and enhancements
• Provide support in developing, implementing, and testing patch releases and system upgrades
• Create system test plans

Configuration

• Assist in the configuration of branch applications based on business requirements.
• Plan and execute assigned configuration tasks within deadlines.
• Develop configuration requirement documents and obtain approval from business owners.
• Review and recommend changes to existing configuration processes.
• Provide system configuration support based on changing business needs

Help Desk

• Respond to requests for service and assistance with assigned applications
• Analyze and resolve configuration issues in a timely manner.
• Monitor and share responsibility for a very busy help desk. Resolve help desk tickets that involve unique, complex, and unpredictable situations.
• Identify and communicate trends, escalating as appropriate. Analyze help desk tickets for opportunities for increased configuration efficiencies. Create checklists for the resolution of typical help-desk issues.

Other Duties as Assigned

Qualifications

PREFERENCES/AGENCY REQUIREMENTS:

Preference is given to candidates with direct knowledge and work experience with Branch business applications, project management, and/or case management systems.

KNOWLEDGE, SKILLS & ABILITIES:

This position requires an ability to:

Apply logic to achieve desired results

Work effectively with others and maintain cooperative working relationships.

Communicate clearly, concisely, and effectively with team members and end-users.

Identify issues, analyze facts, recommend solutions, and take appropriate action.

Exercise flexibility and good judgment.

Work in a team-oriented, collaborative environment.

Adapt to change.

Learn quickly and creatively solve new problems.

Negotiate and settle differences quickly and peacefully.

Travel to include overnight stays.

This position requires skills in:

• Excellent customer service.
• Building positive relationships.
• Clear written and oral communication.
• Ability to present ideas in user-friendly language.
• Ability to effectively communicate with end-users and co-workers in the technical aspects of Wyoming Judicial Branch applications.

This position involves knowledge of:

• Employing information technology to meet business requirements.
• Software testing/troubleshooting.
• Wyoming Judicial Branch case management systems and other Wyoming Judicial Branch applications.
• Wyoming laws and statutes.
• Report software, spreadsheets, graphs, and flow charts.
• Microsoft Office 365.

MINIMUM QUALIFICATIONS:

Education:

Bachelor\'s degree in Information Technology, Business, or closely related field.
Experience
3 or more years of Information Technology, business applications, or case management experience.

OR

Work Experience
A minimum of six years of work experience is required without a degree.

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

This position requires mobility to work in a typical office setting. The applicant must have the ability to:

• Use standard office equipment.
• Sit at a desk for prolonged periods and work on a computer.
• Stand and/or walk occasionally frequently.
• Read printed materials and computer screens.
• Communicate in person or over the phone.
• Have contact with others and respond to external customers.
• Lift up to 25 pounds at times.
• Travel.

NOTES:

• Employment is \xe2\x80\x9cat will\xe2\x80\x9d and subject to a background check.
• FLSA: Exempt
• This position is a State of Wyoming employee. In addition to an annual salary, employees of the Wyoming Judicial Branch receive a generous benefits package to include the State of Wyoming retirement pension plan and 457 Deferred Comp plan; affordable health insurance package including health, dental, life, vision, disability insurance,, ambulance coverage, and Employee Assistance Program; paid annual, sick and holiday leave, and much more.

Supplemental Information

HOW TO APPLY:

Interested applicants must submit a cover letter, resume, and completed Branch application for consideration. to complete the application process online. The Branch also accepts email and mail submissions. Please use the and return the completed form along with a cover letter and resume to:

Wyoming Supreme Court,

Attn: Human Resources Manager,

2301 Capitol Avenue,

Cheyenne, WY 82002

or via email to .

Veterans: If you are a United States Armed Forces veteran, or the spouse of a veteran who was married to that veteran at the time of that person\'s death and receives survivor benefits, to receive veteran\'s preference under Wyo. Stat. Section 19-14-102, you must complete the Veteran\'s Preference section of the Wyoming Judicial Branch At-Will Employment Application and attach a Form DD214 to the application.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

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