Job Description

Job Schedule BMUSA - Store Support Center Job ID 45831 Post Date 08/13/2023 Save Job

Min Pay Rate $55000Max Pay Rate $75000

We are BrandsMart - one of the leading Consumer Electronics and Appliance Retailers in the Southeast. With 10 retail stores in South Florida and the Atlanta area and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job \xc3\xa2\xc2\x80\xc2\x93 it is a career with purpose.

Summary

The Warranty and Services Manager will work collaboratively within the Warranty and Services business to ensure that all customer and business needs are met with the goal of growth and development of the business.\xc3\x82 Responsible for assisting with operational tasks within the Warranty and Services operations. Provides support to the Director of Warranty and Services in the Service Division, specifically Warranty and Services department.\xc3\x82

Duties and Responsibilities

• Leads and develops the Services business
• Oversees paperwork, administration, and reports related to Warranty and Installation Services business
• Participates in program planning, special projects, trainings, and other assignments with other team members, retail stores, vendors, service providers, and other internal or external resources as needed, participating in meetings, and following through to complete specific tasks and activities
• Provides leadership through training, coaching, and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance
• Prepares presentations, memos, e-mails, reports, spreadsheets, and other documents for internal and external distribution by drafting, proofreading and spell-checking documents
• Reviews and/or assists in preparing administrative documents by analyzing and evaluating information, audits, reconciling statements and documents, and coordinating with other departments to discuss resource needs, issues, and questions. Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
• Works directly with Service Team, Service Center, and Store field personnel to support and develop Warranty and Services Business
• Reviews jobs invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
• Assists Store, Service, Customer Service, Technicians, and others with questions as needed
• Continually searches for ways to improve results and effectiveness
• Responsible for recommending process/operational improvement
• Ensures that work performed meets the highest quality standards
• Manage sensitive matters with a high level of confidentiality and discretion
• Represents BrandsMart USA Store Support Center in a positive light through great follow-through and sound judgement
• Location is in Fort Lauderdale BrandsMart USA Corporate Service Center, with occasional travel to Retail stores in local South Florida Market.
• Proficiency with Microsoft Office, including Word, Outlook, Excel, PowerPoint - Familiarity with creating reports and documentation - Organize and prioritize calls and emails- Respond to incoming emails - take messages or field/answer questions
• Flexible hours may be required depending on projects and meetings, but most common week is Full Time; 8-9 hours, Monday-Friday, occasional Saturday 1-2 times a month
• Other duties as assigned

Education and Experience

1-2 Year experience in Retail Sales, Warranty/Services Administration, Installation, and/or Management or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

High school diploma or equivalent, college degree a plus but not required

Required Skills

• Customer service mindset
• Ability to work independently and as part of a team
• Willingness and ability to work collaboratively with all
• Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to others
• Advanced proficiency in Office Suite, specifically Excel, Word, Publisher, and PowerPoint
• Working knowledge or trainable in service center and retail computer systems\xc3\x82
• Ability to build positive relationships with customers, both internal and external
• Strong organizational skill, attention to detail and ability to multi-task and work in a fast-paced environment
• Ability to exercise good judgement in various situations, strong written and verbal communication, excellent administrative and organizational skills, and able to balance multiple priority projects
• Willing and able to learn and master new skills as the job progresses
• Enjoys organizing, analysis, and tracking data
• Coachable and not afraid to put in the hard work to grow professionally
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver\xc3\xa2\xc2\x80\xc2\x99s license and transportation for field visits

BrandsMart Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

About BrandsMart\xc3\x82
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career \xc3\xa2\xc2\x80\xc2\x93 our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.

BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members\xc3\xa2\xc2\x80\xc2\x99 differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,\xc3\x82 veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact\xc3\x82 .\xc3\x82
BrandsMart is an Equal Opportunity Employer.
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