Job Description

All positions are 100% remote.
We are currently hiring in the US, with the exception of New York, Hawaii, California and Washington.
Our Client Facing Associate is a bridge builder and administrative professional with a customer service focus. They fully understand the internal abilities of the team and are adept at listening to client needs and connecting the two for a solution.
THE COMPANY \xe2\x80\x93 Delegate Solutions was founded by Emily Morgan, an entrepreneur with an innate heart for supporting entrepreneurial leaders. Our team shares these core values and lives them out each day in our work. Our collective mission is to help reshape the culture of the traditional workforce by providing entrepreneurs with strategic workforce options to help them grow more efficiently and effectively. This means you are always surrounded by a professional team of supportive, knowledgeable, dedicated help!
WHY DELEGATE? Delegate Solutions is a woman-owned company with a hard-working and self-motivated team. We offer premium-level virtual assistant services and delegation training for entrepreneurs. We tackle their distracting to-dos; create a strategic delegation plan for meeting their goals; and fully manage the virtual team assigned to their projects. At Delegate Solutions, we offer autonomy while promoting and supporting each person\'s unique abilities. We create freedom for people to do what they love and have a big impact!
Our Core Values are:

• Innate Spirit of Helping Others - We are intentional and thoughtful when giving help and support. We step in anywhere we know that we can add value
• Enthusiasm for Excellence - We bring more than just a positive attitude; we invest our time and energy and develop a genuine enthusiasm for the clients that we work with and their businesses
• Support and Respectfully Challenge One Another - We create an environment where we encourage support and respectfully challenge one another to make our most impactful contribution as teammates
• We Do What We Say - We proactively create a culture of accountability that produces alignment and results amongst our team and for our clients
• Transparency - We believe in solution-oriented, thoughtful feedback. We give and receive information in an open, honest, and gracious way

Job Functions:

• Deliver the highest level of administrative support, task management, and customer service to our clients
• Attend and notate weekly planning and accountability calls
• Support multiple clients, personalities, deadlines, and priorities throughout the day
• Proactively build and manage deep, long-term relationships with our clients and act as their trusted resource and support asset
• Must be able to toggle daily between multiple clients and a diverse set of projects
• Enhance our client\'s effectiveness by helping to identify ways to make their businesses operate more efficiently and help free up their time via delegation strategies by utilizing our Delegate Methodology
• Assist in keeping the client focused and organized on key business initiatives and goals
• Maintain an understanding of the nuances of each client\'s needs and manage the flow of work that the organization provides for a client
• Create processes for inbox, scheduling, project management, delegation strategy, action plans, and action plan progression
• Responsible for all oversight of client time/usage
• Represents the Delegate brand according to the guidelines and mission established

Key Job Duties:

• Achieves clients\' objectives by helping to implement productivity plans, delivers work that is of the highest quality, meets customer-service standards; helps resolve problems; executes tasks in a timely way as assigned
• Conserves clients\' time by reaching out to the team, reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information
• First and last line of defense for making sure work is completed/submitted to clients with an A+ standard
• Maintains clients\xe2\x80\x99 confidence and protects operations by keeping information confidential
• Achieves customer service objectives by contributing recommendations to strategic plans and reviews
• Maximizes clients\' operational performance by providing helpful resources and technical advice; resolving problems; disseminating tasks, and designing new techniques;
• Manages projects and tasks and ensures timely, quality delivery of work to our clients
• Host weekly planning/accountability calls with clients, oversee work of teammates including process audits, submits weekly wrap reports
• Updates job knowledge by participating in team building activities, commitment to continuing education opportunities related to our industry
• Comfortable working collaboratively in teams and available throughout the day during normal business hours.

Key Competencies Skills/Qualifications:

• Minimum of 2 years of direct hands-on experience in a role related to executive assistance and administration
• Enthusiasm for supporting growing business owners
• Strong work ethic
• Exceptional communication skills
• Strong technical background
• Experience with customer service
• Delegation and process improvement experience
• Decision-making and problem-solving
• Project coordination and time management
• Ability to prioritize several initiatives and tasks
• Administrative writing and scheduling
• Organization and time management
• Knowledge of travel logistics
• An excellent learner with the ability to understand, and execute complex written and verbal instructions

Demonstrated abilities in:

• Virtual work environment
• Managing multiple timelines and projects
• Managing support resources
• Relationship/customer service management; specifically building long-term relationships.
• Strong working knowledge of Microsoft Office/365
• Strong working knowledge of Google Workspace (formerly Google Suite)
• Microsoft Office and internet savvy
• Proficient with video conferencing (Zoom, Teams, etc.)
• Must have own computer with antivirus software and office high-speed internet connection
• Must be fully available M-F from 9 am - 5 pm

Delegate Solutions is an Equal Opportunity Employer
Benefits: PTO, Health Insurance Plan, 401k, Short-Term / Long-Term Disability Insurance, Supplemental Life Insurance, 100% Work from Home, Professional Development Opportunities
Salary: $40,000 annually, salaried exempt
If you would like the opportunity to be part of a close-knit, results-oriented company with a responsible, transparent, and healthy leadership team environment, apply to Delegate Solutions today!