Job Description

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary
care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and
effective hospital environment.
ESSENTIAL RESPONSIBILITIES AND TASKS
\xef\x82\xb7 Live and exemplify the Five Principles of Mars, Inc. within self and team.
\xef\x82\xb7 Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best
quality pet care and to maximize the veterinarian\'s and veterinary technician\xe2\x80\x99s productivity.
Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of
patients.
\xef\x82\xb7 Provide professional, efficient and exceptional service at all times. This includes performing or preparing
procedures that do not require veterinarian or veterinary technician assistance, completing preparatory
work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring
hospitalized or surgical pets as allowed in the state practice acts.
\xef\x82\xb7 Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and
other issues.
\xef\x82\xb7 Obtain relevant information and history from clients and maintain proper and complete medical charts.
\xef\x82\xb7 Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following
standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
\xef\x82\xb7 Assist with surgery as applicable.
\xef\x82\xb7 Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for
veterinary assistant skills and duties.
\xef\x82\xb7 Mentor other paraprofessionals in the hospital.
\xef\x82\xb7 Other job duties as assigned.
THE FIVE PRINCIPLES
\xef\x82\xb7 Quality - The consumer is our boss, quality is our work and value for money is our goal.
\xef\x82\xb7 Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
\xef\x82\xb7 Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
\xef\x82\xb7 Efficiency - We use resources to the full, waste nothing and do only what we can do best.
\xef\x82\xb7 Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
\xef\x82\xb7 Action Oriented
\xef\x82\xb7 Customer Focus
\xef\x82\xb7 Listening
\xef\x82\xb7 Peer Relationships
\xef\x82\xb7 Personal Learning
Functional
\xef\x82\xb7 Ensure medical quality
\xef\x82\xb7 Effective communication