Job Description

Site: The General Hospital Corporation



Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.





The opportunity| Unit Coordinator| Orthopedics & Urology-




Ellison 6 is a thirty-six-bed adult inpatient orthopedic/urology/surgery unit. The patient population includes orthopedic and urologic patients who are post-surgical intervention and pre-surgery from Emergency Department, front door or clinical admissions. Fast paced, exciting environment.




SCHEDULE


24 hours| Part-time (2) 12-hour Night shifts Every Saturday and Sunday | 7:00pm-7:00 am

Job Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.


Essential Functions (Key Roles & Responsibilities)




Performs clerical and other duties to assist in the general administration of the floor or unit. Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. Schedules consultations, tests, procedures, and patient transport to other departments. Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient experience throughout the unit. Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department Performs other duties as assigned Complies with all policies and standards

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Experience

Customer Service experience in related or unrelated field preferred

Knowledge, Skills and Abilities

Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. Proficiency in MS Office. Ability to proofread and edit written documents. Ability to use phone system. Managing one's own time and the time of others. Strong verbal & written communication skills. Strong interpersonal, written and oral skills. Ability to use standard office equipment. Familiarity with medical terminology.

Additional Job Details (if applicable)

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and exciting career.


Our culture is one of collaboration and innovation. We believe that by working together, we can achieve outstanding things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both expertly and personally.


If you are looking for an exciting and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.


Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for 2025-2026: Massachusetts General Hospital?

Remote Type

Onsite

Work Location

267 Charles Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$18.22 - $26.06/Hourly

Grade

3



At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

---------------------------------------------

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.