Job Description

This role is responsible for driving optimal performance, quality, and customer service levels across the team and the direct oversight of Underwriting Team Players.

Job Functions and Responsibilities:

To perform this job successfully, an individual must:


Effectively lead a team of 10 or more Team Players remotely Analyze performance to ensure PHH is meeting acceptable turn around requirements and anticipate staffing constraints to meet objectives Provide technical expertise and direction to team, serves as a critical point of escalation in all aspects of Underwriting. Effectively manage escalations within agreed upon timeframe Develops innovative ideas to improve operations and procedures. Distribute information to team regarding company initiatives, investor updates, process changes, goals and performance In accordance with goals, monitor performance metrics for the team and communicate trends Maintain and review performance by Underwriter, to identify performance related trends Ensure all guidelines are consistently met by driving training and communication Proactively interact with all departments as necessary Participate in special projects for process improvements. Review and correct loan deficiencies identified by Investors or Quality Control Interview and hiring of new underwriters as needed Participate and present pertinent information to our third party vendors as applicable Monitor performance metrics for the team and communicate trends and issues to Underwriting Director. High School diploma or equivalent required. Bachelor's degree preferred Underwriting Leadership experience preferred. Minimum 5 years underwriting experienced required. Must demonstrate leadership potential/skills in current position. Excellent interpersonal skills required in order to provide guidance and direction to team players. Proven ability to be a self-starter that can lead while working under pressure in order to meet deadlines in a constantly changing environment. Strong attention to detail and communication skills (verbal and written) required. Knowledge of Encompass is preferred. Proficient in Microsoft suite. Must possess exceptional organizational and time management skills. Ability to acquire national (NMLS) and applicable state licenses

Key Result Areas:

Set objectives & key results (KPI's) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels, Promote and instill a high performing team culture,foster talent to improve and maintain retention levels, and support change management initiatives Allocate resources and drive accountability to direct reports to ensure achievement of result
Qualifications


To perform this job successfully, an individual must have the following education, experience and qualities:


High School diploma or equivalent required. Bachelor's degree preferred Underwriting Leadership experience Experience with FHA/VA Underwriting preferred Minimum 5 years underwriting experienced required. Must demonstrate leadership potential/skills in current position. Excellent interpersonal skills required to provide guidance and direction to team players. Proven ability to be a self-starter that can lead while working under pressure to meet deadlines in a constantly changing environment. Strong attention to detail and communication skills (verbal and written) required. Knowledge of Encompass is preferred. Proficient in Microsoft suite. Must possess exceptional organizational and time management skills.

Training / Licensing Requirements:

Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. ( Ex. or Currently possesses NMLS and MLO licensing in resident state where licenses are required or ability to obtain licensing )*

The salary range for this position is expected to be $105,000 - $115,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company's applicable plans.