Title Specialist
Evansville, IN, United States
Job Description
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OneMain Financial is seeking a Title Specialist, who will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts. This will be done through administrative and customer service-oriented tasks. OneMain Financial is the country\xe2\x80\x99s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day\xe2\x80\x94online and at 1,500 branches in 44 states\xe2\x80\x94to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It is all about doing the right thing\xe2\x80\x94a mission that has not changed for more than 100 years. Responsibilities:
- Identify, sort, and process mail as it relates to our stake as lienholder on customer\xe2\x80\x99s auto property.
- Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
- Partner with our branch network to increase their lien perfection rates on auto secured loans.
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.
- Maintain thorough knowledge and understanding of OneMain\xe2\x80\x99s policies and procedures, as well as state and federal laws.
- High School Diploma or GED
- 1 (One) or more year(s) in customer service
- Prior experience in auto titling and/or lending is preferred but not necessary.
- Ability to review loan and title documents in a timely fashion preferred.
- Strong communication skills (oral, written, and interpersonal) preferred.
- Excellent customer service skills preferred.
- Strong computer skills and ability to learn new and multiple programs.
- Proficiency with Microsoft Excel preferred.
- High level of motivation to deliver results preferred.
- Demonstrated ability to accomplish results in a team-based environment preferred.
- Ability to build relationships and partnerships preferred.
- History of using sound reasoning and exercising good judgment preferred.
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That is why we packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
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Job Detail
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Job IdJD4262551
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEvansville, IN, United States
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EducationNot mentioned