Job Description

Spiegelworld is the planet\xe2\x80\x99s premier purveyor of submersive entertainment for savvy, seen-it-all adult audiences, proudly creating award-winning, genre-defying live entertainment experiences, smash-hit shows and one-of-a-kind cocktail and dining destinations powered by the world\xe2\x80\x99s most talented artists and artisans. Founded in 2006, Spiegelworld is a quirkforce of 550+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

Scope

We are looking for a Ticketing and Venue Supervisor to join our team. It is the primary responsibility of this position to oversee the daily operations of the Ticketing and Front of House team and to ensure guest service and sales standards are met. This position reports directly to the Ticketing and Venue Manager.

Responsibilities

• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction;
• Assist the Ticketing and Venue Management team in maintaining front of house ushers and box office agents\' schedules to ensure departmental budget efficiency and effective ticketing operations.
• Manage inventory to effectively sell out the show performances;
• Maximize day of sales by being creative, taking initiative, and empowering the team
• Create and maintain department specific forms, spreadsheets and reports;
• Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the department;
• Provide the team the tools needed to be distinctive, pertaining to superior customer service for both internal and external guests;
• Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met;
• Collaborate with other departments and teams to ensure a seamless and positive guest experience.
• Must be able to address stressful situations with employees/promoters/clients/guests with dignity and the utmost tact and politeness
• In accordance with the Manager, develop new and analyze existing procedures to improve guest service and ticket sales;
• Perform all duties in accordance with departmental and Spiegelworld policies, practices, and procedures;
• Perform all duties as deemed necessary for the success of the department.

Requirements

• A minimum of three (3) years AND at least one (1) year in a supervisor role in box office, sales or ticketing experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Ability to effectively communicate in English, both written and verbal.
• Proficient at Microsoft Word and Excel. Experience with AXS or Archtics, is a plus
• Must be self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Physical requirements include ability to stand and walk for long periods of time; lift up to 35 lbs.; type on a keyboard and remain standing before a computer monitor for extended periods of time.
• Strong work ethic with flexibility to work nights, weekends, and holidays.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Following a conditional offer of employment, able to show proof of being fully vaccinated, able to get vaccinated within the first 60 days of employment, or have a qualifying medical or religious exception. This will be requested if a condition offer of employment is made.
• Willing to participate in employer-paid COVID-19 mitigation protocols which include testing and onsite screening.
• Must have valid work authorization for the US.

Benefits

From free benefits to competitive pay, Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Benefits include 100% employer paid health coverage for employees, access to a network of support for our employees\xe2\x80\x99 health & well-being, and vacation time & paid time off including holiday pay opportunities. What\xe2\x80\x99s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

Spiegelworld