Job Description

Ticket Office Manager

The Ticket Office Manager is responsible for the efficient daily operations of our hotel and Day Lodge Ticket Offices. This role involves staff management, training, and ensuring a friendly and professional atmosphere. Your focus is delivering consistent, quality guest experiences.

Position Responsibilities

• Supervise sales staff at Ticket Office and Snowsports Desk locations. Supervisory responsibilities include hiring and training staff, planning, assigning, and directing work; appraising performance; rewarding and disciplining staff; addressing complaints and resolving problems.
• Master all product lines and fully understand sales processes and fulfillment details.
• Responsible for the administration, creation, and development of RTP products.
• Knowledge of all POS operations and daily close process. Responsible for cash banks and account balancing.
• Manage the UKG payroll system for Ticket Office and Alyeska Snow Sports desk staff.
• Staff training on all resort products, computer systems, sales processes, and fulfillment details.
• Set an example and expectations for the staff and fulfill ticket office clerk duties as necessary.
• Responsible for ordering and maintaining summer and winter stock inventories as well as overseeing the security of those inventories.
• Communicate and plan effectively with other departments within the organization and outside partners. Answer phone calls, emails, and messages. Solve problems for guests and staff.
• Retain up-to-date mountain information such as mountain conditions along with knowledge of Alyeska Resort\'s products, services, promotions, etc. to provide consistent information to all guests and employees.
• Understand and create accurate forecasts and budgets for revenue, expenses, and labor.

Essential Skills and Experience

• High School Diploma or equivalent.
• Previous sales and supervisory experience.
• Previous experience with Aspenware, RTP and Ski Data. Preferred.
• Computer knowledge and ability to work with multiple sales platforms.
• Excellent customer service, interpersonal and verbal communication skills.
• Maintain a professional, courteous, and positive attitude and demonstrate strong conflict resolution skills.
• Availability to work weekends and holidays.
• Interact positively with other Alyeska Resort employees.
• Understand and react to the dynamic nature and needs of this business.

Why Alyeska?

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

• Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods. While the physical demands are not strenuous, mobility and flexibility are important for the role.
• Work Environment: This role occasionally involves weekends and holidays to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for \xe2\x80\x9cgeneral employment.\xe2\x80\x9d Preference may be given to local candidates, as relocation may not be available.

Alyeska Resort