Title: Therapeutic Area Manager (TAM) \xe2\x80\x93 Ophthalmology \xe2\x80\x93 Nashville
Location: Greater Nashville, TN up to Bowling Green, KY
The TAM Ophtha is empowered to own components of the business within their respective ecosystems and to optimize as appropriate; focused on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the business strategy. The TAM will represent all relevant products and indications.
Customer Engagement Model
From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.
In order to achieve our vision of delivering ever better health outcomes for patients while lowering overall healthcare costs, we are reinventing our customer engagement model. We started on this journey by listening to our customers, and learning from leaders in customer service in other industries. We learned customers are inundated with information on new treatment options. They\xe2\x80\x99re overwhelmed by industry professionals vying for their time. We learned they are also focused on better outcomes at lower costs. And, we learned we are uniquely positioned to partner with many stakeholders across the healthcare system to achieve this goal.
In our new customer engagement model, we are bringing the full value of our portfolio to where healthcare is delivered - locally. No longer will a national strategy supercede local needs.
Each ecosystem has been designed around how patients receive care across the country. The ecosystem team will work together to better understand the needs of the ecosystem and put plans in place to address the needs, as well as identify partnership opportunities to advance our shared goals. And, every leader in our new customer engagement model will add direct customer accountabilities to their leadership responsibilities. We believe this is key in maintaining our customer focus and ensuring our model adapts and flexes over time.
As a member of the ecosystem team, you will be able to fully leverage your skills and capabilities alongside the full Genentech portfolio and our rich and robust pipeline. And, the simplicity of our model allows you to do more for your customers and patients, focusing on what is needed locally while also leveraging best practices from other ecosystems.
Join us as we strive to deliver ever better health outcomes for patients, lower overall healthcare costs and reinvent customer engagement in our industry.
Position Overview:
The Therapeutic Area Manager (TAM) is integral to successfully delivering this vision, working closely with healthcare providers. The TAM deeply understands the specific needs of healthcare practitioners in their therapeutic area to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care.
The TAM is empowered to own the business for their TA within the ecosystem and to optimize as appropriate; focused on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the ecosystem business strategy. The TAM will represent all relevant products and indications within the designated Therapeutic Area.
In alignment with the ecosystem and customer strategic plan, the TAM is accountable for driving on-label clinical demand to ensure HCPs identify the right medication for the right patient.
In addition, they are responsible for collecting ecosystem insights and trends and being a primary conduit between an ecosystem, the Squads and marketing to support the national strategy at a local level. The TAM will represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials.
Key Accountabilities
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