Job Description

DESCRIPTIVE STATEMENT:

--------------------------


This is a non-exempt, temporary, part-time position, limited to 1300 hours annually. Individual will be part of a professional, highly motivated team reporting to the Planning Department. The Receptionist will focus on greeting all guests to the building, managing the front desk, and performing support tasks. The position requires strong clerical skills, ability to prioritize and multitask, and familiarity with scheduling.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

DUTIES & RESPONSIBILITIES:

-------------------------------

ESSENTIAL FUNCTIONS:

Answers incoming calls from internal and external customers, citizens and vendors using a multi-line telephone system Screens and directs calls to the appropriate party, and takes complete and accurate messages Directs foot traffic to the correct location for the needed department Receives and directs packages, mail, and other deliveries to the proper recipient Schedules for all the conference rooms in the building Organizes and schedules meetings, training sessions and vendor events Monitors controlled access doors Prepares documents, creates and maintains files, and makes copies

IMPORTANT

FUNCTIONS:

Maintains and organizes office supplies Provides administrative support to the departments as necessary Performs basic office upkeep to ensure a professional office presentation Performs other related duties as required

PHYSICAL REQUIREMENTS:

The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:Must have ability to lift and move files and supplies weighing up to 45 pounds Work is usually sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers

KNOWLEDGE, SKILLS & ABILITIES:

-----------------------------------


This position requires knowledge of:



All Microsoft Office applications, with a focus on Outlook, Word, and Excel Skill to perform data entry at moderate speeds, and use a computerized system to query for information Knowledge of customer service principles and practices Skill to foster an environment that embraces diversity, integrity, trust and respect by being empathetic, caring, patient, enthusiastic, polite and professional


Requires ability to:

Work successfully with and provide good customer service to supervisors, other City employees, the public and other agencies and organizations Operate scanners, copiers and printers, and a multi-line phone system Multitask and change project direction in a matter of minutes Keep focused and on task without outside interruptions Communicate effectively both verbally and in writing Perform duties with a professional presentation and demeanor Take initiative and make suggestions for process improvement

MINIMUM QUALIFICATIONS:

---------------------------


In addition to the required knowledge, skills, and abilities, the position requires:



A high school diploma, GED, or higher education; At least one (1) year of successful demonstrated experience in a fast-paced customer service work environment using computers and computer-related equipment and includes multi-tasking, significant public contact, and multi-line telephone communications.

SPECIAL CONDITIONS OF EMPLOYMENT:

The duties in this classification are primarily performed indoors, in a comfortable office environment. The incumbent must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations and sources when needed. The position requires a great deal of interpersonal communication with City employees, the public, and outside agencies. The individual may be frequently exposed to periods of demanding activity and moderate mental stress. Individual must successfully pass a post-offer background check and a physical.



Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.

BENEFITS:

The City of Pueblo offers a very rich benefits packet! Click on the "Benefits" hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.

Benefits Package for Temporary/Seasonal Positions

Because of its reduced schedule, temporary and seasonal employment with the City gives you the time to maintain a quality work/life balance and offers the following benefits:

As a PERA member you contribute a percentage of every check to PERA in exchange for a lifetime defined benefit, or pension.

City of Pueblo Temporary and Seasonal Employee Sick Leave Benefits

Beginning January 1, 2021, all employers in Colorado are required to provide paid sick leave to employees under the Healthy Families and Workplaces Act ("HFWA"). Said leave is accrued at one hour of paid sick leave for every 30 hours worked, up to a maximum of 48 hours.

Per the Act, leave may be used for any of the following reasons:

The employee has a mental or physical illness, injury, or health condition; needs a medical diagnosis, care, or treatment related to such illness, injury, or condition; or needs to obtain preventive medical care. The employee needs to care for a family member who has a mental or physical illness, injury, or health condition; needs a medical diagnosis, care, or treatment related to such illness, injury, or condition; or needs to obtain preventive medical care. The employee or family member has been the victim of domestic abuse, sexual assault, or harassment and needs to be absent from work for purposes related to such crime; or A public official has ordered the closure of the school or place of care of the employee's child or of the employee's place of business due to a public health emergency, necessitating the employee's absence from work.


Consistent with the HWFA, part-time temporary and seasonal employees of the City shall not carry forward more than forty-eight (48) hours of unused sick leave from one year to the next.

Pueblo Municipal Code 6-6-5.5, 6-6-5 and 6-6-6







City employment as a temporary or seasonal employee means that the most you can expect to work is 1300 hours in a calendar year. Depending on the work schedule required by the hiring department, this means more time to spend with your family and/or doing other activities.