Job Description

STARTING RATE WITHOUT EXPERIENCE: $15.00 + $2.00 SHIFT DIFFERENTIAL IF APPLICABLE

HOURS VARY

JOB SUMMARY

Processing telephone calls accurately and efficiently through an advanced/computerized telephone console for all entities of the Blessing Health System. The position uses all available directories and resources to page and locate physicians and personnel. Serves as an answering service for various departments, entities and individuals (ie Home Care, Hospice, Heart team, Administrator on-call, etc). Serves as an 24-hour answering service for Blessing Physician Services physicians. Acts as a 24-hour emergency response center and notifies appropriate personnel of all hospital emergencies. Includes paging of rapid response team, lift team, etc. Includes urgent/emergency paging of personnel utilizing 2-way radio equipment. Respond to emergency phone calls sent to the x5555 Telephone Hot Line (equivalent to internal 911). Perform monitoring of various monitoring systems. Includes: Hospital Fire Alarm Panels (multiple campuses), Pharmacy refrigeration and access control alarms, HUGS infant abduction system, Severe weather, Electrical generator. Respond to distress alarm panic buttons located at various locations throughout the Blessing campuses. Collate physician protocol/on-call calendar for multiple Blessing and non-Blessing physician groups/practices into a centralized database. Perform major updates monthly and minor updates daily.

Includes weekly EMTALA (Emergency Medical Treatment and Active Labor Act) calendar update to ensure correct physician paging and subsequent compensation in accordance with federal regulations. Deliver replacement and special needs Telecommunications hardware/services (ie telephone handsets, amplified handsets, speakerphones, call cords, coordinate remote language translation services, etc) to patient care areas upon request. Provide new and replacement pocket pager hardware to patient care staff (including nursing and physicians). Delivers (emergency) overhead paging messages to appropriate zones/speakers located throughout the Blessing Health System. Perform clerical duties as needed to support the needs of the department and its customers. Participate in departmental and organizational special committees.

This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.

JOB QUALIFICATIONS

Education/Training/Experience:

REQUIRED:

High School Graduate or equivalent

Excellent verbal and written communication skills

Ability to function at a high level in urgent and emergent situations and during times of high call volume

Ability to successfully multi-task

PREFERRED:

Experience with Microsoft Office products

Telephone switchboard or call center experience

License/Certifications/Special Requirements:

NONE

Pay Status:

NON-EXEMPT HOURLY

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System\'s employees to perform their job duties may result in discipline up to and including discharge.

IND5

Blessing Health System