Job Description

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Summary
Telecommunications & Enterprise Mobility Support Specialist
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking a Telecommunications & Enterprise Mobility Support Specialist who provides day-to-day management and operational oversight of telecommunications and enterprise mobility services in support of the customer's IT infrastructure. This position is responsible for coordinating with telecom carriers, validating Active Directory personnel with assigned devices, maintaining accurate telecom and mobile asset inventories, and delivering Tier II support for iOS and Android devices. The role ensures all telecom and mobility systems are properly configured, documented, and compliant with agency security and service requirements.
Responsibilities

• Manage and maintain telecommunications services, including mobile phones, SIM cards, desk phones, and related service plans.
• Coordinate with telecom carriers (e.g., Verizon, AT&T, FirstNet) for device activations, suspensions, number transfers, and billing inquiries.
• Track and manage telecom hardware assets, contracts, and cost allocations.
• Conduct quarterly validations of Active Directory (AD) personnel assigned to telecom and mobility resources to ensure accuracy and compliance.
• Maintain telecom and mobility inventory documentation, including device assignment, lifecycle status, and change logs.
• Respond to service requests and incidents related to telecom hardware, line connectivity, and device provisioning.
• Provide Tier I-II support for iOS and Android devices, including setup, configuration, troubleshooting, and mobile application deployment.
• Administer and support Mobile Device Management (MDM) solutions (e.g., Microsoft Intune, AirWatch, or MobileIron).
• Configure mobile devices for secure connectivity, MFA, and remote wipe capabilities.
• Ensure compliance with agency mobility and security policies.
• Perform quarterly validation or within five business days of significant personnel or service changes, as required by the PWS.
• Collaborate with network, service desk, and cybersecurity teams to resolve mobile connectivity or authentication issues.
• Other duties as assigned.

Qualifications

• Bachelor's degree and 2+ years of relevant experience; OR
• High school diploma or GED equivalent with 4+ years of relevant experience (unfinished college time can be counted as experience)

• Experience in telecommunications support, enterprise mobility management, or IT service operations.
• Strong understanding of Active Directory, mobile provisioning, and telecom lifecycle management.
• Experience supporting iOS and Android devices in an enterprise or government environment.
• Familiarity with MDM platforms such as Intune, AirWatch, or MobileIron.
• Excellent customer service and communication skills; able to interact effectively with end users and vendors.
• Must be a U.S. citizen
• Background check with the ability to obtain Public Trust Clearance

Knowledge, Skills, and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News-
Tips from your Talent Acquisition Team
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#Chenega Agile Real Time Solutions, LLC
Estimated Salary/Wage
USD $53,000.00/Yr. Up to USD $60,000.00/Yr.

Skills Required