Job Description

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Suitability: Agency Specific

Public Trust/Other Required: MBI (T2)

Job Family: Telecommunications

Job Qualifications:

Skills: Avaya, Telecommunications, Telecommunications Engineering

Certifications:

Experience: 5 + years of related experience

US Citizenship Required: Yes

:

We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.

You can make GDIT your place. You make it your own by turning obstacles into action. Our work depends on a TSRP SDP Engineer joining our team to support the maintenance, installation and upgrading of the on-site Avaya Blue telephone equipment for the Social Security Administration (SSA).

The Large Site Engineer follows all SSA, Avaya and GDIT policies, procedures and programs related to telephone systems operations. This includes but not limited to documenting critical system alarms, alerting appropriate management of critical system issues, making repairs, performing upgrades and changes as necessary to meet the SSA\xe2\x80\x99s telephone system requirements.

HOW A TELECOMMUNICATIONS ANALYST ADVISOR WILL MAKE AN IMPACT:

• Performs a system health check at the start of the day to assess the past and present state of the phone system\xe2\x80\x99s health.
• Analyzes and clears all critical system alarms.
• Opens trouble tickets, as necessary to track repair progress.
• Reviews, analyzes, and categorizes, all trouble tickets received from other sources pertaining to large site telephone system issues.
• Triages all new CAPRS/REMEDY tickets and closes tickets if possible - otherwise assign tickets to the proper group to complete.
• Moves adds, changes or repairs customers desktop telephones.
• Creates various activity reports on the phone system as required by SSA - reports include morning report documenting activities of the past 24 hours, and for future weekly activities as well as outstanding problem ticket report.
• Orders, tracks and installs all parts needed to maintain telephone system operations.
• Works with Avaya tier 4 engineers to resolve complex trouble issues or to upgrade software to current releases.
• Assist with the development and administration of programs, procedures, and guidelines to improve problem resolutions.
• Participates in the VNOC shift hand-off updates at the beginning/end of shift to update critical events of the previous 8 hours.

WHAT YOU\'LL NEED TO SUCCEED:

• Demonstrated knowledge of Nortel CS1K VOIP systems V 5.0 and above
• Demonstrated knowledge of Nortel Contact Center Manager, Call Pilot, NRS and UM2K applications
• Excellent computer skills in a Microsoft Windows environment - must include Excel and demonstrated skills in database management and record keeping.
• Effective oral and written communication skills

• Nortel CS1K VOIP systems V 5.0 and above maintenance certification or 5 years minimum demonstrated maintenance experience
• Avaya Red (Nortel) is also acceptable.
• Nortel Contact Center Manager and Call Pilot maintenance certifications or 5 years minimum demonstrated maintenance experience
• 1-3 years of Remedy and/or Peregrine Ticket or similar tracking system experience.

DESIRED SKILLS AND EXPEREINCE:

• BS preferred but not required.

SECURITY CLEARANCE LEVEL:

• Work visa sponsorship will not be provided for this position.
• Must be able to obtain a Public Trust clearance.

ENVIRONMENTAL CONSIDERATIONS:

• Dress Business Casual
• Heated and air conditioned facility. 6-8 hrs. of multi-computer screen use
• ADA compliant facility

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

#GDITFedCivJobs

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid

Work Location: USA MO Kansas City

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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