Position Description:
Summary:
Responsible for management of content for all standardized customer facing correspondence including call center scripting, web messaging, e-mail, secure messages and texts. Must be able to work with applicable content management systems to obtain all required approvals and retain version history.

This is 100% Remote!

Essential Job Functions:

• 
  Primary duties consist of working with a wide range of stakeholders, including operations Management, Compliance, IT, Change Management, Project Management, Marketing, etc. to understand, clarify, create and update documents/media.
• Draft, review and revise internal documentation including call scripts and talking points for borrower-facing personnel.
• Draft public facing communication to include email scripts, call scripts and content for our customer website.
• Organizes, catalogs, develops, and composes clear, concise, and readable documents.
• Collaborate with lines of business, Marketing and Compliance to ensure written communication is accurate, clear and concise.
• Ability to develop effective communication/correspondence for targeted audience
• Demonstrates knowledge of and adherence to compliance with state and federal regulations and laws as applicable.
• Ability to manage multiple deliverables, including planning, researching, and follow-up while using sound judgment to allow flexibility and change where appropriate
• Ability to work under tight deadlines and respond to changing business and technical conditions
• Strong verbal and written communication skills, must be able to communicate effectively and confidently with all levels of personnel
• Maintain regular and punctual attendance. Comply with all company policies and procedures.

Other Related Duties:
Performs other related duties as assigned.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Education and/or Experience:

• 
  High school / GED, reequired
• Associate\'s Degree or Bachelor\'s degree, preferred
• 2-4 years experience required in Experience in Mortgage Servicing, preferably in a customer-facing role.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or form.
• Effective organizational and time management skills

#LI-EK1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing independent full-service residential lenders in the country. Licensed in all 50 states, Washington D.C., Puerto Rico and the U.S. Virgin Islands, Freedom Mortgage is the #1 VA and #1 FHA (government-insured) lender in the U.S. in 2021, according to Inside Mortgage Finance Magazine.

Our mission is to foster homeownership for all consumers across America. Freedom Mortgage has approximately 13,500 employees nationwide, proudly servicing 1.4 million homeowners.

Freedom Mortgage is one of the mortgage industry\xe2\x80\x99s largest philanthropic supporters of the USO of Pennsylvania and Southern New Jersey. Through Team Freedom Cares, the company\xe2\x80\x99s employee engagement and philanthropic program, Freedom Mortgage also supports many other philanthropic initiatives, including combatting food insecurity.

Freedom Mortgage was recently named a Top Workplaces USA 2022 (and earned this honor in 2021). We have offices in suburban Philadelphia and Fishers, IN, two regions where we were named a Top Workplace multiple times! We also have large operating centers countrywide, including Beaverton, OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Plano, TX; Tempe, AZ; Troy, MI and Woodbridge, VA

If you seek a vibrant work environment, a sense of community, top training, opportunity for advancement, a comprehensive benefits package, and reward and recognition program, look no further and apply to join Freedom Mortgage today.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. We offer a smoke-free workplace and a drug-free work environment. Our excellent benefits package includes medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during our search. LENDER NMLS ID:2767 For more information on Freedom Mortgage visit www.FreedomMortgage.com or check us out on social media: LinkedIn, Facebook, Instagram, Twitter, TikTok, Pinterest and Spotify. (To review additional honors Freedom Mortgage has received, visit https://www.freedommortgage.com/about/awards.)

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans