Job Description

Environmental Solutions Group encompasses industry-leading brands - Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak - to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what\'s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Heil Environmental

Location: Fort Payne, AL

Reports To: Director, Parts Operations

Department: Operations

POSITION SUMMARY:

The Technical Writer will apply knowledge of principles, theories, concepts and industry practices and standards in the area of developing and editing material for technical publications and/or documents in print or electronic media for our company products and/or various processes.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Technical writing of product Parts Catalogs: Research and work with multi-level bills of material; create 2-D exploded isometric illustrations from CAD models for print or electronic media; export parts lists from Engineering data to create parts list tables; update and maintain existing parts catalog content as design changes occur.
• Technical writing of product Operation Manuals, Service Manuals and Service Bulletins: Research, observe, write and edit procedures and instructions for print or electronic media; perform research to ensure publications and manuals meet or exceed customer and company specifications for content and accuracy while complying with industry standards.
• Research, organize, record, edit and publish large quantities of information in various print and electronic formats using authoring, content management and multi-channel publishing software.
• Create and edit product safety and informational decal drawings and print vendor artwork.
• Observe the production, operation and servicing of products to create operation and service procedures.
• Develop an understanding of the company\'s products including the safe installation, operation, maintenance and repair of these products.
• Review manufacturer and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment; read journals, reports, and other material to become familiar with product technologies and production methods.
• Review manual and decal content against industry standards to make sure all technical documentation is in compliance.
• Photograph and document products and product functions with emphasis on the safety, accuracy and clarity of all published procedures.
• Validate written procedures with the assistance of Risk Management, Quality and Technical Services team members.
• Travel occasionally to customer locations, meetings and to Marathon and Bayne production facilities.
• Accurately and proficiently proof manuals, decals, Service Bulletins and other documentation prior to publication.
• Communicate and work effectively with team members and other individuals and groups within and outside of the organization.
• Communicate and work effectively with print vendors to ensure manuals and decals are printed and delivered accurately and within production schedules.
• Perform other duties as required. These duties may include assignments in job classifications other than the primary assignment.

JOB SPECIFICATIONS:

• Associate Degree in Technical Writing, Drafting and Design, or Manufacturing field is preferred or equivalent experience.
• 3 or more years related experience and/or training as a Technical Writer or in a manufacturing environment.
• Ability to communicate effectively using electronic media and in written and verbal forms.
• Able to work as a team member, highly organized, work well under stress, and handle multiple tasks.
• Great interpersonal skills are required: making telephone and direct personal contact with internal and external personnel and making formal presentations to small groups.
• Competent in the use of standard software applications such as Adobe Acrobat, Microsoft Word, Excel and PowerPoint.
• Experience with design software such as AutoCAD and Adobe Illustrator is required. Experience with Creo Parametric and IsoDraw is a plus.
• Experience with product data management/business management software such as Windchill PDMLink and JD Edwards is a plus.
• Experience with authoring and content management software such as Help and Manual, website design, HTML and CSS is a plus.

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships

Results Driven

Strong Business Acumen and Sound Judgment

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Other

Dover Corporation