Position Information
Announcement Number STAFF - VA - 23374
For questions regarding this position, please contact:
Joshua Turner
joshua.turner2@montana.edu
(406) 994-3133
Classification Title Computer Sys Analyst II
Working Title Technical Training Specialist
Brief Position Overview
As a user Support Technical Training Specialist for University Information Technology this role provides advanced technical support and training to staff, students, and faculty with varied technical proficiency for all users at Montana State University.
Position Number 4M1282
Department UIT USG Service Desk
Division VP for Information Technology
Appointment Type Classified
Contract Term Fiscal Year
Semester
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FLSA Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary Salary starts at $58,464 annually, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
At Montana State University, we rely on our IT (Information Technology) systems to power the solutions that help drive success for our students, faculty, staff, and the community across the state of Montana. We are seeking an experienced Technical Training Specialist to join us on this journey, using their customer service and technology skills to make Montana State more effective and efficient. In this role, the training specialist will support the use of IT systems and assets, assist with fixes, and provide consultation, training, and support as needed. The ideal candidate will have a strong knowledge of multiple aspects of information technology support, including an understanding and experience with Customer Service Management, IT Service Management, Change Management, Knowledge Management and Process Improvement. Engaging with students, faculty and staff throughout the University, the IT support person will immediately impact the efficiency of our operations and overall growth.
Duties and Responsibilities
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