WHO WE ARE: Xactus (pronounced \xe2\x80\x98Zac-tus\xe2\x80\x99) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360\xc2\xb0 approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy \xe2\x80\x93 while also closing more loans more quickly with greater profitability. We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team! WHO YOU ARE: You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development. THE BENEFITS WE OFFER: A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: \xe2\x80\x9cThe people I work with treat each other with respect,\xe2\x80\x9d \xe2\x80\x9cI feel accepted by my coworkers\xe2\x80\x9d and \xe2\x80\x9cThe person I report to cares about me as a person.\xe2\x80\x9d Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more! SUMMARY: This role provides technical assistance and support for industry-related internal or third-party products, software, and systems. Resolves tickets representing staff and client-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. ESSENTIAL FUNCTIONS: The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate based on business needs at its discretion. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to incoming phone calls and email requests while meeting company service level expectations
• Follows all workflows and documents all actions in proprietary system.
• Correspond with clients and team members via multiple online chats and email groups
• Assists other team members as needed.
• Participates in skills training, as requested.
• Adheres to, and maintains compliance with, all Federal and State regulations and Xactus policies and procedures.
• Performs other related duties as required and assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE:

• 2 years customer service experience required.
• Familiar with current Windows Operating Systems and basic computer skills.
• Knowledge of bureau and industry standards
• High School Equivalency or equivalency