Job Description

What does a successful Fiserv Technical Support Representative do at Fiserv? A Fiserv TSR serves as the central contact providing exceptional service and technical support experiences for Fiserv\xe2\x80\x99s small to enterprise business merchants using Fiserv point of sale (POS) and credit card processing systems. Fiserv point-of-sale (POS) terminals and credit card machines allow businesses to accept the widest variety of payments quickly, easily, and securely. You will help business merchants set up, update software, and troubleshoot issues. What you will do Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.

• Assist with transaction details: sales, refunds, voids, offline processing, and settlements
• Order accessories: power packs, cables, quick reference cards
• Replace terminals, printers and pin pads
• Help complete software downloads/programming and device troubleshooting
• Assist with adding disclosures or messages to receipts

What you will need to have

• Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity
• Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
• Quiet and secure home working environment free from background noise and distractions
• Understanding of basic financial transaction processing and payments
• Understanding of computers, internet navigation, and web applications
• Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps

What would be great to have

• Strong work tenure with previous roles lasting 2 years or more
• Experience working in a fast paced, high volume, metric driven call center environment
• 12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, applications, network management, or phone/utility/internet/cable services

Things to know: Compensation: Starting at $17.00 Plus shift differential for 2nd shift Training Start Date: 23 May 2023 Training Schedule and Length: 9am - 5:30pm ET Monday - Friday/8 weeks Working Schedule: 2nd shift with various days off Pre-employment background, credit, and drug test are required. This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.