Job Description

If you have those three things, you will feel the satisfaction of \xe2\x80\x9cI crushed it\xe2\x80\x9d as you shut down your computer at the end of the day. This is that kind of job. Let\'s skip to the good part. What\'s in it for you?
Flex work. Yes, you read that right! None of that \xe2\x80\x9c5 days a week in the office\xe2\x80\x9d thing for us. \xe2\x80\xa2 Work from home 2 days per week 3 days at the office!
We will supply you with the equipment you need to work from your home office. We aim for the best work-life balance.
You will be the voice and face of Sage when our customers need phone support for assistance needed on Sage accounting, construction, and real estate software products.
You will enable our customers to get back to their business by helping them with questions or issues regarding Sage\'s products or services. This position focuses on phone support for Sage accounting, construction, and real estate software products. Knowledge of accounting or construction management is not required, although it is a plus.
You will use your empathetic and human-centered approach to go above and beyond for the customer.
Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment.
You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools.

Key Responsibilities \xe2\x80\xa2 You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage 50US products

• You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration.

• You will use your empathetic and human-centered approach to go above and beyond for the customer \xe2\x80\xa2 Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment

• You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools.

Qualifications

• Minimum 2 years\' experience in Customer Support / Technical Support and Troubleshooting
• Knowledge of Accounting principles and/or IT (we will train you on product as applicable)
• Great listening skills
• Passion for creating world class customer experiences
• Excellent interpersonal skills, resiliency and of course a great sense of humor as we like to laugh and have fun too!
• First-class team player with emphasis on helping each other achieve great things with a positive can-do attitude
• Learn and apply technical knowledge (no worries we\'ll teach you!)
• A reliable high speed internet connection

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What it\'s like to work at Sage:
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Glassdoor reviews -
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Function Customer Operations

Country United States

Office Location Lawrenceville

Work Place type Hybrid

Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We\'re writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster:

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