Job Description

About Saier

Saier is a third-generation family-owned company with over 95 years of expertise in chemical dosing technology. We specialize in tailor-made dosing solutions and pride ourselves on our agile approach to product development and customer support.

Founded in the U.S. in 2023, Saier Inc.

continues the company's global tradition of innovation, reliability, and partnership. Located in the Greater Indianapolis area, we value

results, efficiency, and innovation

--and the people who make them possible.

At Saier, we believe our employees are the foundation of our success. You'll join a supportive, family-oriented team that values open communication, collaboration, and personal growth. We emphasize individual development and are committed to helping you build a fulfilling, long-term career that fits your strengths and ambitions.

Position Overview

We are seeking a Technical Services Specialist

to join our growing U.S. team. This position combines hands-on technical work, customer interaction, and analytical problem-solving.

In this role, you'll provide on-call technical support, perform product installations and demonstrations, and deliver training sessions to customers. You'll also manage parts inventory, document customer interactions in our CRM, and collaborate with both internal and external teams to ensure customer satisfaction.

This role requires flexibility, adaptability, and a proactive attitude--ideal for someone who thrives in a dynamic environment and enjoys variety in their day-to-day work.

Key Responsibilities

Provide on-call technical support and troubleshooting for customers. Conduct product demonstrations and training (both direct and indirect). Track, manage, and report parts inventory. Record all customer interactions and activities in CRM software. Support product installations and programming as needed. Collaborate with the sales and support teams to deliver outstanding customer service.

Qualifications

Strong technical service and troubleshooting skills. Excellent communication and interpersonal abilities. Strong analytical and organizational skills. Self-motivated with the ability to work independently and prioritize tasks. Experience in

electrical systems

or

dosing technology

preferred. Customer service or technical support experience a plus.

Fluency in Spanish

is a plus. Experience working with commercial laundry equipment a plus. Understanding of large commercial dish machines a plus. Willingness to travel overnight is required.

Why Join Saier?

Family-owned company with a long-standing tradition of excellence. Supportive, team-oriented, and innovation-driven culture. Travel the world meet new people. Opportunities for personal and professional growth
Industry

Appliances, Electrical, and Electronics Manufacturing
Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Flexible schedule Paid time off
Willingness to travel:

50% (Required)
Work Location: On the road