Job Description

Title: Technical Implementation Trainer

Location: Denver, CO

Job Type: Full-time with Benefits

Who We Are:

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Summary

The Technical Implementation Trainer will be responsible for ensuring the Reservations / Service Appointment System is implemented correctly and supported efficiently in all assigned dealers.

What Your Day-to-Day Responsibilities Include:

• Traveling to dealerships and assisting with the initial implementation of an online reservation system.
• Training in-dealer personnel on how to download and use the customized software.
• Acting as tech support to address technical issues and escalate programing issues as required.
• Provide technical support for a designated number of dealers which includes answering service personnel questions, replying to field operations questions, responding to technical questions and escalating issues when required.
• Develop and maintain exceptional working relationships and teamwork with Market Field Team, and Dealership Personnel.
• Guide, support, advise and educate Dealership Personnel and Ford field representatives on the processes, procedures, and benefits of the online reservation process.
• Ensuring effective communication with Dealership Personnel, the Field, and the OEM, especially related to feedback on the tool, areas of concern or areas needing resolution.
• Supporting all Guest Experience Initiatives and special projects as needed.
• Creating advocates of the online reservations system through continuous support, relationship building and helping dealers maximize product and process optimization.
• Completing all dealer reports and administrative tasks in a timely manner.

What you bring

• Be tech savvy and have the ability to implement systems and assist non-technical individuals with technical questions.
• Possess effective verbal and written communication skills and exceptional follow-up skills.
• Ability to leverage relationships to identify and sell the business case for change.
• Analyze data from dealer financials and operational assessments to establish improvement action plans.
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.
• Available and willing to travel two weeks out of the month.

Core Requirements Include:

• Proficiency in setting up customized software and troubleshooting issues.
• Proficiency in using Microsoft Word, PowerPoint, Teams, and Excel.
• A bachelor\'s degree from an accredited university; equivalent work experience will be considered in lieu of a completed degree.
• Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.
• OEM dealer contact experience is preferred.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Opportunity to work with industry experts and build a professional career within the MSX International family.
• Ability to grow your knowledge base of the automotive industry while connecting with a wide range of professionals within established dealer networks.

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

Please note, MSXI did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company\'s actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.

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MSX International