Job Description

Overview

We are seeking a dedicated and knowledgeable Technical Support Representative to join our dynamic team! This role is essential in providing exceptional support to our customers by troubleshooting software and hardware issues, providing email support, and ensuring optimal performance of computer systems. If you're passionate about computer hardware, enjoy problem-solving, and want to work in a supportive, team-focused environment - this could be the perfect opportunity for you! This role is likely to expand and grow over time.

Job Duties:

Identify, investigate, and resolve customer questions or problems with computer hardware and software Provide email, chat, and telephone support to end-users experiencing technical difficulties or sales inquiries Provide email, chat, and telephone support to prospective customers with questions Apply knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Identify and escalate support situations requiring urgent attention Track and route support requests via computerized ticketing system; thoroughly document resolutions Stay current with product upgrades, system information, and business updates Collaborate with other team members to research and resolve problems Perform other related duties as assigned

Required Skills/Abilities:

Hands-on PC build & repair experience: You've swapped a CPU, reseated RAM/GPU, replaced a power supply, etc. Fluent in Windows diagnostics using tools such as Event Viewer, Device Manager, DDU, MemTest86, OCCT, and HWMonitor Comfortable in BIOS/UEFI: Enabling/disabling XMP/EXPO, updating firmware, and adjusting fan curvature Clear written and verbal communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical customers Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Willingness to have telephone conversations monitored for quality assurance

Why Join Us?

Founded in 2021 by a small group of passionate gamers, our mission from day one has been clear:

build the best gaming PCs possible at affordable prices.

We started in a modest workspace with little more than a shared vision and a love for all things hardware. Over the years, we've grown steadily - attracting fellow enthusiasts who thrive on pushing the boundaries of PC performance and creativity.

As we continue to expand, we remain committed to our core values: delivering quality, performance, and value. Our team culture is rooted in collaboration and innovation, driven by a genuine appreciation for gaming and hardware tinkering. By joining us, you'll be part of a dynamic environment where new ideas are welcomed, and each build is approached with both pride and precision. Come help us shape the future of gaming, one PC at a time.

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person