Mission:
As first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group travel and provides emergency and afterhours service for team travel. Travel requests are received and responded to via all means of business contact (phone, e-mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to the booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements, including support of on-line bookings. This position can be located in the Waterloo, IA office or can work remotely from home.
Outcomes: * Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Smartpoint/Apollo.
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