Job Description

Overview:

Provides administrative support to agents in location(s), including invoicing, contacting members, problem resolution, etc. Provides sales and service to members in the areas of reservations and other Club auxiliary products, including hotel and car reservations.



Salary: $17.50-$18.50 Responsibilities:

• 
  Acts as a travel resource, providing functional assistance to advisors as necessary; process members files upon agent collection of payment, work with members to answer any questions, problem solves and works with management on member service issues regarding reservations, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy.
• Provides assistance to members for auto travel needs; makes reservations for car rentals, hotels, and airfare, provides appropriate literature to the members to help plan their trips, etc. Educates members on Club auxiliary products, ie visa, sprint, etc.
• Assists Travel Advisors with administrative tasks including but not limited to invoicing, preparing documents, call backs, research, events, mailings, concierge services, welcome back cards, etc (when applicable).
• Quality control of travel advisors\xe2\x80\x99 reservations; alerts Travel Advisors of discrepancies or if additional information is needed; processes checks requested if applicable; maintains open communication with travel advisor at all times.
• Develops familiarization with vendor sites (tour and cruise) and with internal systems, including processing policies and procedures, making recommendations to management for improved efficiencies to ensure highest possible level of customer service.
• Keeps abreast of changing trends in the travel industry; attends training when needed.
• Performs other job-related duties as required for AAA Northeast; adhering to all applicable policies and procedures.
• Other duties as assigned.

Qualifications:

Education/Licenses/Certifications:
High School diploma or GED required
Associates degree preferred

Experience:
1+ years Travel experience required
1 year Sales Experience required

Skills & Abilities:
Ability to schedule and plan activities so that the member may achieve their goals and priorities in the time available.
Ability to research a variety of options and discern / prioritize and present the most appropriate to the goal.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to proactively and consistently close sales and generate referral opportunities by assessing customer needs, cross selling and up selling products and services.
Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations.
Ability to read maps and utilize navigation resources, including but not limited, to GPS.
Ability to maintain confidentiality.
Ability to read and follow work rules, safety practices, and work procedures.
Ability to operate a computer with relevant software applications.



AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We\xe2\x80\x99re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It\xe2\x80\x99s why we\xe2\x80\x99ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.