Job Description

AMI is looking to hire a Team Member Trainee to help deliver consistent, campaign-aligned support to clean energy clients. You'll manage account-level communications, track service requests, and collaborate with internal teams to ensure smooth resolution. This role helps uphold Arcadia's reputation for reliable, transparent, and client-focused service across all accounts.

As a Team Member Trainee, you'll deliver structured support to Arcadia's business and residential clients--resolving product and service inquiries, coordinating account changes, and assisting with renewals or upgrades. You'll monitor client feedback and work with internal teams to improve service and uphold Arcadia's clean energy standards.

Why the Team Member Trainee Role Matters:

This role is vital because satisfied customers lead to stronger retention, higher referrals, and long-term success for both clients and our firm. As a Team Member Trainee, you'll help ensure Arcadia clients feel heard, valued, and supported--which strengthens brand reputation and fuels campaign growth.

Day-to-Day Duties of the Team Member Trainee:

Respond to structured client inquiries in person regarding Arcadia's energy services, including rate plans, billing details, and account features. Support service modifications such as upgrades, renewals, and plan adjustments, ensuring changes are processed accurately and aligned with Arcadia's offerings. Document all client interactions, service actions, and feedback in CRM platforms to maintain transparency and support campaign reporting. Escalate complex service issues to senior support or technical teams, ensuring timely resolution and continuity across Arcadia's client experience. Collaborate with internal sales, operations, and technical teams to align on client expectations, service delivery, and campaign standards. Participate in ongoing coaching and product briefings to stay current on Arcadia's energy plans, service updates, and client support protocols.

What We're Looking For in a Team Member Trainee:

High school diploma or GED required; some college coursework in Business, Communications, or related fields preferred. Up to 2 years of experience in structured account coordination, service delivery, or campaign-aligned client engagement Clear verbal and written communication skills with the ability to explain technical and rate-based details effectively. Organized and detail-oriented, capable of managing multiple client requests and follow-ups with precision. Empathetic and client-focused, committed to delivering consistent support aligned with Arcadia's service standards.
Job Type: Full-time

Pay: $950.00 - $1,300.00 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person