Job Description

Overview
There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and help shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen families, and much more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team.
The Department of Taxes' Compliance Division seeks a talented individual who wants to support public programs through the accurate and equitable collection of Vermont taxes. This position will be involved with the review of taxpayer records for compliance and provide education to taxpayers.
Key responsibilities of this position include but are not limited to:

• Collect unpaid taxes on behalf of the state via phone, or otherwise
• Arrange formal payment agreements, propose settlements, and when appropriate, waive selected penalties
• Establishment of personal liability and initiating bank/wage garnishment orders and property liens.
• Education and outreach to taxpayers to promote and achieve voluntary compliance

The ideal candidate will:

• Be inquisitive, collaborative, digitally proficient and self-motivated
• Have a desire to learn new skills and software used for tax administration
• Excellent communication skills, including the ability to communicate challenging topics to individuals with varied backgrounds.
• Holistic thinker, ability to connect the dots to assist taxpayers in achieving compliance.
• Thrives in a busy work environment.
• Has a growth mindset, is flexible and adaptable in a changing work environment.

The hourly salary rate for this position ranges from $25.98 to $40.56 and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $54,038.40 to $84,364.80. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade. The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.
This Montpelier based position offers a hybrid schedule, professional development opportunities, and a solid career ladder. Vermont State offers affordable and broad medical, leave, and retirement benefits. For questions, please e-mail Alysha.Leroux@vermont.gov. For additional information about employee satisfaction and benefits, please visit our website.
About The Compliance Division
The Compliance Division is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax examiners, analysts, tax collection agents, and support staff.
Background Checks
This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.
We value diverse teams and are committed to creating a community of inclusions.
Who May Apply
This position, Tax Compliance Officer III (Job Requisition #53612), is open to all State employees and external applicants.
If you would like more information about this position, please contact .
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Environmental Factors
Duties are performed primarily in a standard office setting. Workload is consistently heavy with constant need for prompt and accurate decision making. Duties involve sensitive, sometimes controversial subject which may lead to emotional and adversarial situations. Incumbents must be able to function independently in a confrontational, even hostile environment, must be able to prioritize their own workload and multi-task effectively. Duties are highly confidential in nature. Occasional travel may require use of state vehicle or private means of transportation.
Minimum Qualifications
Three (3) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
OR
Four (4) years of more of experience in tax preparation or relatable customer service experience.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Skills Required