Job Description

Systems Engineer III


Job Duties & Responsibilities:

• The candidate must be able to provide world class technical support for the technology department, employees, and financial organizations customers.
• System implementation, configuration, administration and technical support of Wilson Bank and Trust IT infrastructure.
• Responsible for providing level 3 support for IT infrastructure helpdesk team and systems engineer level 1 & 2.
• Responsible for the level 3 support of windows server 2008-2019, active directory, VMware, Citrix, san, minor lan/wan/wlan changes, Microsoft exchange, anti-virus, patching, firewalls and any other IT infrastructure needs.
• Responsible for performing repairs, system additions, and providing technical support utilizing Wilson Bank & Trust\'s vendors, ticketing system, project management, change management, and product support teams
• Perform testing and studies as directed in support of IT infrastructure related systems.
• Responsible for working and closing tickets assigned to you and systems engineering team to meet technology sla\xe2\x80\x99s.
• Provide 24/7 support of IT infrastructure systems, including weekends and after-hours support on a rotational basis.
• Report and monitor IT infrastructure systems performance and usage with current engineering support tools.
• Work closely with other engineers, help desk technicians, outside consultants, customers, and other Wilson Bank & Trust employees in a productive and pleasant manner.
• Explain, promote, and sell the products and services of Wilson Bank & Trust.
• Participate in outside community events as the opportunity presents itself
• Other duties as assigned by the network services manager or other bank management

• Must have 7 or more years of IT infrastructure experience as a Systems Admin level II or higher, Systems Engineer level II or higher, providing support for it on premise and cloud infrastructure systems.
• Must have outstanding documentation skills.
• Experience with Citrix XenApp and Xendesktop is a plus
• Must have 7 or more years of advanced support of windows server 2012-2016, Vmware, active directory, MS sql server 20012-2019, advanced lan/wan/wlan knowledge, designing/installing automated patching processes, advanced anti-virus experience, including design, implementation, and other supporting systems.
• Experience designing, implementing and supporting storage systems, active directory, windows server, VMware technology, Microsoft exchange and any networks such as lan/wan/wlan is a plus.
• Must have strong troubleshooting skills and initiative to see problems through to completion.
• Must have excellent communication skills. Must be able to communicate with employees, team members, customers, and vendors in a clear and concise professional manner.
• Maintain technology department sla\xe2\x80\x99s for ticket and customer resolution.
• Must be able to perform testing, planning, documentation, and knowledge transfer as directed.
• Must have cloud experience using aws, azure, and private cloud.
• Must be able to work closely and effectively in a multi-faceted team environment consisting of technicians, engineers, vendors, consultants, and customers.
• Must have 7 years of technical knowledge on Microsoft office products including software such as Visio.
• Advanced skill-set with network and system troubleshooting tools
• Must be able to work in a team environment.
• Must have an excellent ability to multi-task on support tickets, day to day task, and projects in a professional setting.
• Experience with intel-based personal computers including operating systems and hardware configurations
• Advanced knowledge of virtualization and storage best practices, configurations, and communication.
• General knowledge of bank technology operational procedures is a plus
• Ability to effectively interact with all types of personalities in dealing with employees, team members, and customers
• Ability to exhibit stability and clear thinking in daily stressful situations
• Must be able to assess technology needs, prioritize, and take action troubleshooting and obtaining information when systems are degraded or inoperable.
• Experience with networking hardware and software is a plus