Job Description

About this Job:

General Summary of Position

The System Navigator coordinates care with patients ready for discharge. This role serves as the patient's point of contact for navigating the MedStar system and coordinating follow-up care by setting up appointments based on referrals and orders provided by physicians.

Location: MedStar Franklin Square Medical Center

Status: PRN (as needed)

Schedule: 3 days per week, 8:30am-5pm

PRN positions are generally not eligible for benefits.

Primary Duties and Responsibilities

Assists in coordinating patient care from an administrative perspective by scheduling hospital and Urgent Care follow-up visits specialist visits and procedures when applicable. Coordinates follow-up care and responds promptly to the clinical team (Urgent Care Providers Hospitalist / Attending Physicians Transitional Care Nurses etc) touch points across the Hospitals and other MedStar Health entities including phone calls emails Medconnect pools TEAMS channel/chats and all other forms of communication. Acts as a Patient Relations Representative. If social barriers arise during follow-up patients should be connected with appropriate support (e.g. Community Health Advocate Transitional Care Nurses Financial Advocate). Demonstrates behavior consistent with MedStar Health's mission vision goals objectives and patient care philosophy. Provides friendly and professional customer service to patients by answering calls assisting with questions and ensuring a positive experience. Works with team members to help resolve patient concerns and refers complex issues to the appropriate staff or supervisor. Researches patient appointment options while considering factors such as insurance coverage transportation language barriers and financial need. Updates medical charts track referral coordination efforts and provides patients with follow-up appointments. Supports the needs of multiple patients at the same time. Works with providers and other clinical personnel to provide a seamless patient experience.

Minimal Qualifications

Education

High School Diploma or GED required

Experience

2 years of experience working in a medical office assisting in the coordination of patient care required

Knowledge Skills and Abilities

Basic computer skills. Familiarity with Microsoft Excel. Excellent verbal and written communication and customer service skills. Ability to maintain a work-pace appropriate to the workload within a flexible work schedule. Ability to establish and maintain effective working relationships across the health system. Ability to multitask and work with patients from a wide array of backgrounds. Knowledge of medical terminology and anatomy.

This position has a hiring range of : USD $20.17 - USD $31.86 /Hr.