Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role

The Supervisor Network Operations is responsible for supervising and directing teams providing customer facing support for issues disrupting their use of Lumen services, including proactive alarm management/surveillance, network analysis, routine maintenance, health checks, and major incident/crisis management. Role is expected to ensure prevention of issues from occurring, and resolving issues quickly when they occur. The Main Responsibilities

Leading teams who are the customer\'s technical advocate, and striving to provide a positive customer experience irrespective of expertise, history, or workload.
Collaborating within team and across teams (Specifically Service Desk, Tier III, and eTSC) without preconception or assumption, striving only to serve the customer and their team.
Managing workload and collaborating with their peers on opportunity to assist and to ensure consistency in operations across shifts and groups.
Ensuring timely and accurate response to alarms on all products in a timely manner.
Seeking opportunity to improve the customer experience, and reduce customer effort both on a case by case and wider perspective.
Continual personal development - working with peers and Director to ensure technicians skillsets are updated and adapted in line with technological and industry trends.
Expected to develop an enhanced capability in a broad range of the key products and services.
Working with senior management as directed and acting as a lead and focal point within the wider organization. What We Look For in a Candidate

Requires an experienced or advanced understanding of telecommunications networking across voice, data/IP, ethernet specialties. Focus in one area is permissible with multiple areas desirable.
Experience working on Voice/Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors.
Demonstrative experience in Incident Management and Service Operations environments.
Leadership experience desirable, with an appetite and aptitude for ensuring the best performance can be obtained from teams. What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 318266

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range Salary Min :

72540 Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min :

72540 Salary Max :

161520

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job\'s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Lumen Technologies