Job Description

Posting End Date:

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

**This Position may be filled in Hammond, LA or Little Rock, AR

JOB SUMMARY/PURPOSE

Supervise employees within the Meter-to-Cash organization on key processes such as credit & collections, billing, payment processing and/or data management by organizing, monitoring and appraising work performance. Maintain staff by recruiting, coaching, developing and training employees on jurisdictional regulatory rules and regulations, SOX compliance, and company policies. Serve as a conduit of communication between staff and senior leadership by resolving issues, identifying and implementing positive change to reduce cost and eliminate waste.

JOB DUTIES/RESPONSIBILITIES

• Implement established business strategy and departmental objectives by supervising staff assigned work

• Partner with cross-functional departments to manage workflow, address production challenges and communicate to appropriate leadership

• Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and coaching as needed

• Enhance customer satisfaction efforts by proactively communicating with others to address issues that adversely impacts revenue and/or our customer standards

• Continuously look for process improvement opportunities to automate repetitive task or restructure work

• Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations

• Complete operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operational problems, maintaining reference manuals, and implementing new procedures

• Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions

• Stay abreast of regulatory or political changes that may impact Entergy policy decision making

• Accountable for billing quality, accuracy, and timeliness. Ability to conduct root cause analysis on accounts to effectively reduce errors and improve processes.

• Partner with various cross-departmental teams such as meter reading, meter services, AMOC, customer service and/or IT to manage customer\'s bills through rate adjustments, reversals, and/or contract approvals.

• Partner with various cross-departmental teams such as customer service and/or IT to manage how payments are processed and transactions adhere to all corporate, state and federal policies.

• Manages and interfaces with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develops controls to ensure the technical solutions are functioning as designed.

• Serves as the program manager to the Information Technology Project Management Office (PMO) by monitoring and communicating project status. Coordinates business case development for projects. Ensures that sufficient resources are allocated to various projects. Analyzes project requirements for potential negative impacts to the company.

• Performs analyses that identify and document business process improvement opportunities. Coordinates, prioritizes and facilitates the documentation of business requirements /enhancements (design, development, and maintenance of technical solutions) across multiple functional areas.

• Performs initial analysis on system problems. Leads recovery efforts for process failures to ensure minimum impact to our stakeholders. Conducts root cause analyses and develops controls to prevent future process failure.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor\'s Degree in a technical or business-related field required or equivalent experience. Master\'s degree preferred

Minimum experience required of the position

• Minimum 5-7+ years relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience. Desired: Preferred candidate would have at least 2+ supervisory / project management experience

Minimum knowledge, skills, and abilities required of the position

• High degree of proficiency of Microsoft Office: Word, Excel, PowerPoint and ability to adapt to working with Entergy\'s customer service/accounting systems including but not limited to CCS, AMI, and/or other system applications

• Strong verbal and written communication skills, with the ability to communicate effectively across the organization. Strong analytical/problems solving, and negotiation skills

• Ability to make decisions based on information analysis.

• Ability to manage daily operation of a large team (20+ resources) consisting of full time, part time, contractor, and remote staff.

• Strong leadership abilities, ability to think strategically, develop and implement strategic plans.

• Strong customer service and conflict resolution orientation

Any certificates, licenses, etc., required for the position

• None

Primary Location: Arkansas-Little Rock Louisiana : Hammond || Arkansas : Little Rock
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 111237
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company\'s legal duty to furnish information. 41 CFR 60-1.35(c). and .

Pay Transparency Notice:

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy