Job Description

Pay Plan Title: Support Specialist Working Title: Member Services Support Specialist FLSA Status: Non-Exempt Posting Salary Range: $33,600 - $39,000 Office Location: Whiteville, NC POSTING DETAILS: Make an Impact Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 28 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication \xe2\x80\x93 in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That\xe2\x80\x99s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We\xe2\x80\x99re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally. What We\xe2\x80\x99re Looking For Trillium Health Resources has a career opening for a Member Services Support Specialist to join our Member Services Department. As a member of the team, this position\xe2\x80\x99s primary responsibility is to assist members when they present face to face in Trillium\xe2\x80\x99s Whiteville, NC office, answer inbound calls, and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling or resolving complaints. The Member Services Department is often the first interaction with our agency therefore the specialist must respond to the member\xe2\x80\x99s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first contact/call resolution. On a typical day, you might:

• Greet and assist visitors upon arrival, interact with members to deliver information, answer frequently asked questions and address complaints.
• Gather or update data, such as but not limited to, demographic information, referral source, payer source, current provider, provider choice and appointments.
• Process incoming and outgoing mail.
• Accept inbound calls from members & recipients, family members, providers, Trillium stakeholders, community partners and various government agencies.
• Work in collaboration with Coordinators and Clinicians to gather, verify and share information related to members & recipients, services and/or resources.

Employee Benefits: Trillium knows that work/life balance is important. That\xe2\x80\x99s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Flexible Work Schedules
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
  • Paid Time Off (PTO) of 23 days, plus 10 paid holidays within first year of employment
  • NC Local Government retirement pension, plus 401k with 5% employer match & immediate vesting
  • Public Service Loan Forgiveness Qualifying Employer
• Qualifications: Education: HS Diploma or GED is required. Experience: Minimum of two (2) years\xe2\x80\x99 clerical experience with some experience in a call center, member services and/or customer services, or equivalent of higher education or higher education/experience. Preferred Experience: (if applicable) Prefer one year of work experience in mental health, substance abuse and developmental disabilities. Prefer fluent or conversational Spanish ability. License/Certification: None Identified Must have a valid driver\xe2\x80\x99s license Must reside in Southern Region Deadline for application: Tuesday, May 2, 2023 at 11:59 p.m. To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:
  • Employer Name
    • Dates of service (month & year)
    • Average number of hours worked per week
    • Essential duties of the job as related to the position you\xe2\x80\x99re applying for
  • Education
    • Degree type
    • Date degree was awarded
    • Institution
  • Licensure/certification, if applicable
• After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for. The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer. Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment. #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth