Job Description

Supervisor, QA

Location:

Dunmore, PA, US, 18512
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while outperforming its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions, and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC's Values, and of course, loving chocolate.



The

Quality Assurance Supervisor

will be the main contact for all customer inquiries, requests, and complaints. The Supervisor will perform activities in accordance with the company and customer quality management systems and ensure the quality of the products by enforcing FSSC 22000 (food safety), HACCP, GMP (good manufacturing practices), quality policy, safety, and sanitation regulations.

Key responsibilities include:

Manage the workflow, delegate tasks, monitor and assess

the work performance, provide support and guidance to direct reports and Quality office staff.

Develop, implement, and coordinate food safety

programs (including but not limited to HACCP, Food Safety Plan, Integrated Pest Management, CAPA, Hygienic Design) for the production facility.

Certified

Preventive Controls Qualified Individual (

PCQI

) and Hazard Analysis and Critical Control Points (

HACCP

). Support the

implementation of corrective actions

associated with identified gaps (both internal and external).

Maintain and update policies and procedures

; develop and conduct required and appropriate training. Perform trending analysis;

identify non-conformances and opportunities across Food Safety Management System (FSMS) programs.

Support and co-lead third-party and internal audits

and their preparation and follow-up (

FSSC 22000, Customer, Regulatory, Sustainability

).

Perform special projects

as assigned (committees, continuous improvement, project lead, etc.). Collect, review, prioritize, and complete

customer quality and food safety inquiries.

Collect and review production activities and records in accordance with company and customer quality management systems.

Lead investigations

, provide responses to, file and maintain records of, track, analyze, and trend customer complaints. Collect and verify standards and standard updates through SAP and production records.

In the absence of the QA manager, represent FSMS and Processes.

About you:

High school diploma, or equivalent, required. A

bachelor's degree or associate's degree in a discipline such as Food Science, Biology, Microbiology, or Chemistry, or equivalent, is preferred.

At least

5 years of experience as QA/QC

, including experience in the

food industry or pharmaceutical industry

.

Experience working in a Manufacturing Facility.

Knowledge and experience with

HACCP, GMPs, FSMA, Food Defense, FSSC 22000 (or equivalent GFSI standard).

Ability to drive projects to completion. Understanding of government regulations in relation to food processing. Excellent written and oral communication skills. A team player with strong leadership abilities. Strong computer skills (SAP, Google Workspace, Microsoft Teams, and Microsoft Office).

What you can expect from Barry Callebaut:

Competitive salary and comprehensive benefits package Paid time off, plus generous holiday time Environment that welcomes workplace flexibility An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum! Ability to grow personally and professionally within an organization that values development and internal career growth Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.

#oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.


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