Supervisor Guest Services Job in FMOL Health

Supervisor Guest Services

Baton Rouge, LA, US, United States

https://www.mncjobz.com/company/fmol-health

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Job Description

To work directly with staff, patients and their families to assure the prompt, effective delivery of guest services throughout the patient's hospital experience.

Evaluation and Analysis
+ Manages surgery waiting rooms employees and PBX clerks. Evaluates the performance of reporting personnel and provides appropriate job-related feedback.
+ Analyzes data gathered and recommends process changes and training elements to improve service excellence.
+ Monitors and visits guests holding for rooms, repeat guests and high-profile guests. Promotes meeting the needs of all customers through demonstrating compassion, understanding, respect and dignity.
Collaboration and Partnership
+ Manages PO process for multiple cost centers and strives to utilize resources in a prudent and efficient manner.
Quality
+ Takes guest complaints and reviews all inpatient survey responses. Tracks call-backs with Nurse Managers. Assists in managing Complaint Tracker program and provides reports for administration.
+ Monitors the service orientation of team members in an effort to ensure hospital-wide service excellence. Recommends performance modules aimed at improving service quality and advocates continuing education as a means of promoting the quality of services provided by all hospital personnel.
Other Duties As Assigned
+ Performs other duties as assigned.

2 years relevant Customer Service experience * High School Diploma