It is the duty and responsibility of the Case Manager to:
provide case management that will involve screening, assessment, service plan development, linkage to appropriate community resources, discharge planning and follow up;
coordinate with the staff to ensure that client(s) are adhering to appointments;
schedule or reschedule transportation to/from medical appointments;
assess clients Medicaid status and follow agencies policy and procedures to obtain and maintain Medicaid status; assist with verifying insurance information;
ensure clients understand time, place, needs for medical appointments, procedures, education;
coordinate with department staff to determine best time to meet with clients to discuss programs;
coordinate with program staff to follow-up with client throughout their treatment stay;
develop strategies to follow-up with client(s) prior to and upon discharge;
schedule and perform efficient client, office, and SLP unit(s) visits that are geared towards client(s) maintaining sobriety while becoming self-sufficient;
enter participant's information into the appropriate agency database in a timely manner and update as needed;
prepare and submit reports to Program Manager in a timely manner;
conduct quality assurance and self-monitoring plan as assigned by the Program Manager;
establish and maintain collaborative working relationships with community resources;
attend appropriate coalition and other community resource meetings;
attend training and workshops;
work a flexible schedule; and
perform other duties as assigned.
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