Job Description

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Please see Special Instructions for more details.

DMACC is an Affirmative Action/Equal Employment Opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email

jobs@dmacc.edu

.

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application in English (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting "See Resume" will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application (if required). Transcripts must include the applicant's name and degrees conferred. Scanned copies are acceptable.

Must be legally eligible to work in the United States without employer sponsorship.

Position Details

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Position Information

Job Title

Part-Time Temporary Student Success Assistant

Campus

Urban Campus/Des Moines, IA

Job Number

26-T22

Employment Date

As soon as possible.

Job Category

Part-time Temporary Staff Positions

Application & Position Information Call

Corey Trader at 515-697-7724 or

catrader@dmacc.edu

Posting Detail Information

Salary Information

$18.15 per hour

Job Summary

To perform this job successfully, an individual must be able to perform each essential duty with high level of accuracy and efficiency: Check-in with and serve as a referral and support resource for a defined group of students, including students transitioning into college. Communicate to students in a clear and concise manner and document all conversations in the appropriate area of the student management system. Assist students in speaking with various offices and utilizing available resources, remotely when appropriate. Provide general information related to course delivery types, tutoring and academic achievement resources, and distance learning information. Provide information for resources to assist students who may be struggling with food or housing insecurity, or other life challenges presenting obstacles to their learning.

Essential Functions

Work to resolve issues while serving as a liaison between the student and other departments; explain and follow school policies and procedures. Maintain confidentiality of student records, following FERPA and data security requirements at all times. Provide outreach to a defined group of students who are referred to the college's student services departments. Contribute as needed to ongoing continuous improvement efforts related to student success. Provide excellent customer service and communication skills. Perform other duties as assigned.

Required Qualifications

High school graduate or equivalent.

Strong verbal and written communication skills.

Ability to plan, organize and manage time.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from varied backgrounds.

Knowledge of current software applications.

Desired Qualifications

Work experience in higher education.

Customer service experience.

Bi-lingual preferred.

Work Schedule

To be determined. Part-time temporary, up to 1,250 hours per year.

Posting Date

10/15/2025

Deadline for Submitting Applications

Open Until Filled

Yes

Special Instructions to Applicants

DMACC is an Affirmative Action/Equal Employment Opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email

jobs@dmacc.edu

.

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application in English (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting "See Resume" will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application (if required). Transcripts must include the applicant's name and degrees conferred. Scanned copies are acceptable.

Must be legally eligible to work in the United States without employer sponsorship.

Quick Link

https://jobs.dmacc.edu/postings/13953

Nondiscrimination Statement:

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Nondiscrimination Statement:

Nondiscrimination Statement:

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.



Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean's office, the Executive Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources https://www.dmacc.edu/hr/index.html.



ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu.



Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695, FAX: (303) 844-4303, TDD 800-877-8339, Email: OCR.Denver@ed.gov.

Documents Needed to Apply

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Required Documents

Optional Documents

Resume

Cover Letter

Transcripts

References

Curriculum Vitae

Media File

Portfolio

Transcript 2

Transcript 3

Other * Professional Counseling License