Job Description

Summary:

An S&G Store Manager serves as the leader and oversees the retail operations of a single unit. The Store Manager ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls. This is a salaried exempt role with a 50-hour work week requirement.

Responsibilities:

Provides customer service leadership and direction for entire store and team of employees working in the same location

Ensures that employees follow all Company policies

Promotes and maintains a clean and organized store appearance inside and out

Fosters an environment focused on customer service and satisfaction

Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity

Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement

Ensures the store maximizes sales and educates staff on selling initiatives

Monitors store activities to ensure that transactions are taking place in the proper manner

Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products

Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements:

Previous supervisory experience preferred

Retail / Customer service experience

Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications

Good understanding of Company systems and technology

Excellent communication skills and the ability to research and resolve issues

Knowledge of retail business management practices

Knowledge of all types of store transactions and related programs

Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements:

Ability to occasionally lift of objects up to 50 pounds

Ability to frequently lift objects up to 10 pounds

Ability to rarely perform repeated climbing and fine hand manipulations

Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling

Ability to frequently perform repeated bending and reaching

Ability to continuously perform repeated simple hand grasping

Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler

Ability to stand for an entire shift if/as required Additional Requirements:

Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Has necessary means to conduct area pricing surveys

High School Diploma or GED

Preferred Managerial Attributes

:
Exhibits strong leadership qualities and a desire to succeed

Serves as coach to employees by modeling appropriate workplace behavior

Interacts positively with employees by seeking input and providing appropriate feedback

Seeks opportunities for employees to develop skills

Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

Understands, actively demonstrates and promotes the principles of the customer service initiatives

Creates excitement around Company initiatives in order to drive sales goals

Empowers employees to make non-personnel related decisions in absence of immediate Manager

* Fosters a work environment where good performance is recognized and rewarded