Job Description

OneAdmin Planning & Operations has an immediate opening for a permanent position as a OneAdmin Planning and Operations Manager at the Staff Services Manager I (Supervisory) level. This position is responsible for providing guidance and direction to the AskAdmin team within OneAdmin Planning and Operations. This is a high impact unit that performs the handling/processing the all AskAdmin requests through a Case Management System (CMS), phone system, and general email inbox. In addition, the SSMI follows up on complex Ad-Hoc requests, provides training and resources to AskAdmin professionals, and ensures quality standards for the unit.


You will find additional information about the job in the

Duty Statement

.


Working Conditions


The successful candidate must reside in California upon appointment.


Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.STAFF SERVICES MANAGER I

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-501614

Position #(s):

402-802-4800-XXX

Working Title:

OneAdmin Planning & Operations Manager

Classification:

STAFF SERVICES MANAGER I
$7,172.00 - $8,910.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Solano County

Telework:

Telework

Job Type:

Permanent, Full Time
Department Information


State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.


Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.


Department Website: http://www.statefundca.com


Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable

bargaining contract.

The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 12/26/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



State Compensation Insurance Fund
Mailing Address
Attn: JC-501614 NR
PO BOX 659015
Sacramento, CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



State Compensation Insurance Fund
Talent Acquisition/Staffing
JC-501614 NR
2275 Gateway Oaks Drive
Sacramento, CA 95833
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please provide your name and JC-number in the top right corner of the page.


Describe a specific situation where you provided mentorship and support to staff or peers in a high-volume help desk environment. Include:


+ The challenges your team was facing and why mentorship was needed
+ The specific guidance and support strategies you implemented
+ The measurable impact your mentorship had on team performance and staff developmentLimit your response to 1 page and provide a reference that can verify your response.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Desired characteristics of this position will include and is not limited to:

Direct experience in managing a team that deals with a high volume of calls, cases and/or email inquiries Experience in triaging cases to multiple HR and Administrative groups and problem solving before escalating to Tier 2 teams. Familiarity of existing OneAdmin Systems, including the OneAdmin Case Management System, OracleHR, and MyStateFundCareer Build and maintain effective relationships between business units Exceptional interpersonal and strong managerial ability Ability to develop and engage team into a high-preforming team Proficient in handling multiple priorities Knowledge of State Fund policies and procedures

Desired Qualifications

Ability to analyze and evaluate requests submitted through a variety of channels Experience in preparing written scripts, reports, and recommendations Strong written and verbal communication skills

Ability to independently research through a variety of databases, in order to provide feedback and determine the best solution Strong background in Microsoft Excel, Word, and PowerPoint Experience in preparing reports in Microsoft Excel Ability to coordinate, facilitate and create/give presentations Ability to work collaboratively across functions toward shared objectives Ability to inspire and coach a high performing team

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)
Retirement (CalPERS)
Employer Health and Consolidated Benefits Contributions
Dental, Vision
401(k) and 457 Deferred Compensation Plans
Employee Assistance Program
Group Legal Services Insurance
Holidays, Vacation/Sick/Other Paid Leave
Flex Elect Reimbursement Program
Wellness and Recognition
Alternate Work Schedules
Transit Pass Program
Tuition Reimbursement
Dependent Scholarship Program
Leadership Training
Mentoring Program

https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp

Benefit information can be found on the CalHR website and the CalPERS website.
Background Investigation


Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.


Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:


California State benefits
Duty statement/
Salary ranges and steps for the classification(s) advertised
Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.