Job Description

Position Title:

Supportive Services for Veteran Families (SSVF) Case Manager

Reports To:

Homeless Services Program Manager

Type Position:

Full Time, Non-Exempt

Direct Reports:

None

Organizational Description & Position Overview:

The SSVF (Supportive Services for Veteran Families) Case Manager will engage and build rapport with adult individuals and households who are identified as homeless veterans as defined by the guidelines and regulations enforced by U.S. Department of Housing and Urban Development (HUD) in conjunction with the Homeless Emergency Assistance and Rapid Transition to Housing Act of 2009 (Hearth Act) and the Department of Veteran Affairs (VA). This position will assist the most vulnerable clients in breaking the cycle of homelessness by connecting veterans to permanent housing and local resources, including veteran benefits and services, mental health and substance abuse partners, accessing mainstream benefits, and partnering service providers. Case managers will provide guidance and navigation through leasing, housing case plans, financial planning, client-focused goals, employment assistance, and other supportive services necessary to sustain permanent housing and community integration. Catholic Charities of West Tennessee and its Housing Ministry participate in the Memphis and Shelby County Homeless Consortium, and TN-501 Continuum of Care. Case Managers will work with their case load of clients using a person-centered approach, in a multi-agency environment, while practicing Harm Reduction, Trauma Informed Care, and Motivational Interviewing.

Duties/Responsibilities include, but are not limited to the following:

-Maintains a multi-faceted caseload of veterans and families; working with clients to meet their goals related to housing, financial stability, vocational/employment, transportation, family needs.

-Knowledgeable of the Memphis/Shelby County Homeless Consortium and Coordinated Entry System, including homeless assistance regulations, Housing First, SSVF specific regulations, Veteran Affairs and the Veteran Affairs Medical Center, VASH, HUD, and other service providers within the Continuum of Care.

-Works directly with veteran clients in identifying barriers to self-sufficiency and develops goals and objectives for overcoming these barriers through developing a housing stability plan, monitoring progress, employment connection; and performing at minimum monthly home visits.

-Navigates the leasing and housing process per client, assisting clients in locating appropriate housing, inspecting the unit, signing the lease and facilitating any moving needs that come along with the process.

-Enters data precisely and accurately, tracking relevant data on a timely basis in the Homeless Management Information Systems Database, maintaining complete and organized client files.

-Projects household spending based on needs and services per client, working with Program Manager on financial accuracy and funding availability.

-Processes and submits temporary financial assistance and services accurately via HMIS and internal accounting forms, with supportive documentation in conjunction with the projected budget.

-Coordinates with staff, VA Staff and any other service providers working to meet the needs of veteran and military families, mediating and facilitating communication between veteran and these resources.

-Provides crisis intervention when needed as well as connection to mental health services.

-Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.

-Completes mandated forms, HMIS case notes, service plans, exit plans, and financial assistance being provided, ensuring all are done in a timely manner and error free.

-Provides transportation of individuals according to the needs identified in plans.

-Builds and fosters relationships with a network of community providers of a variety of services and resources, including local shelters, mental health providers, and other housing services programs.

-Other duties as assigned

Qualifications, Experience and Abilities

Bachelor's Degree in Social Work, Psychology or in related field of social services. Masters preferred. 3 - 5 years of related experience working with vulnerable and high-acuity populations. Training and experience in Harm Reduction, Trauma-Informed Care and Motivational Interviewing preferred, with the ability to quickly respond and de-escalate if warranted. Demonstrate a knowledge of homeless issues, community resource development and services. Ability to work independently, well organized, skilled in task prioritization and a self-starter, while remaining client and team focused. Excellent written and verbal skills in the English language. Excellent computer skills. Ability to establish and maintain professional boundaries in working with clients. Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills and the ability to maintain a quality work place in a diverse, fast paced, stressful and changing environment. Demonstrates professional development by participating in and seeking training opportunities. Military veterans or spouse/immediate family members of veterans a plus. Ability to lift 25 lbs. Requires valid Tennessee driver's license with acceptable driving record. Must be able to pass a background check.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

Grant funded positions and salaries are dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Education:

Bachelor's (Preferred)
Experience:

Case management: 2 years (Preferred)
Ability to Commute:

Memphis, TN 38104 (Required)
Ability to Relocate:

Memphis, TN 38104: Relocate before starting work (Required)
Work Location: In person