Job Description

JOB TITLE: Senior Teller DEPARTMENT: Stonington Branch REPORTS TO: Head Teller
Position Summary: The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank\xe2\x80\x99s policies. In the absence of a Head Teller, may assume his/her responsibilities.
Functions:

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  Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Explains, promotes, refers, and/or sells products and services based on customers\xe2\x80\x99 needs, i.e., travelers checks, money orders, cashier checks
• Meets or exceeds defined sales, referrals, and service goals
• In the absence of a Head Teller, may assume Head Teller responsibilities
• Assists with supervision of the Teller line in conjunction with Head Teller
• Mentors, acts as a guide, and learning resource for individuals in Teller I and Teller II positions
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank\xe2\x80\x99s operating system(s)
• Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift\xe2\x80\x99s end (in strict accordance with bank\xe2\x80\x99s guidelines)
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Performs other assigned duties essential to the operation of the branch
• Occasionally \xe2\x80\x9cfills in\xe2\x80\x9d for other branches at the request of management
• May open new accounts
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Knowledge, Skills, Requirements:
Requires at least a high school diploma or its equivalent, one year of prior experience in a financial institution performing teller activities, and an adherence to the bank\xe2\x80\x99s training policies and requirements.

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  Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Top-notch communication skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Physical Demands and Condition Requirements:

• 
  General office environment
• Standing for extended periods of time
• Ability to lift bags of coin

Equipment Used:

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  General office equipment, i.e., calculator, photocopier, etc.
• Computer
• Coin machine
• Bill counter
• Check filmer

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.