Job Description

WELCOME TO THE EMPIRE!

William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

BEHOLD!

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join the Team:

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)


Flexible scheduling (nights, weekends, mornings, holidays, etc.)


Advancement opportunities - come grow a career with us!

What You Will Do:

Provide a top tier level of customer service that encourages customers to come back repeatedly


Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board


Become familiar with our betting options and be able to strike up conversations with customers regarding those options


Work to resolve customer disputes/complaints and escalate to direct supervisor when needed


Be a positive team member and work collaboratively with other team members and your leadership team


Ensure that all necessary paperwork/documentation is filled out accordingly to company policy


and gaming control board standards Other duties as assigned

What You Will Need:

Flexible availability


Must have basic computer knowledge (Email, MS Excel, internet, etc.)


Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting


H.S. Diploma, GED, or equivalent preferred


21+ years of age or older


Be able to pass a background check


Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary


High level of customer service


Ability to work a flexible schedule: nights, weekends, and some holidays is preferred


Present yourself in a professional manner


Strong communication skills, both written and verbal


Ability to do simple math


Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

Physical Requirements:

Must be able to stand for extended periods of time


Must be able to lift, pull or push 25 lbs.


Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

At Caesars Digital, We Don't Just Play the Game -- We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.


We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.


From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.