Job Description

Job Title:

Specialty Patient Care Coordinator-Sorter

Job Type:

Full-time (Monday-Friday, 8:00 AM - 5:00 PM)

Travel:

0-15%

POSITION SUMMARY

The Specialty Patient Care Coordinator-Soter will be responsible for managing incoming referrals by creating charts, uploading documents, contacting patients, and referring providers, and ensuring referrals are routed to the appropriate task box for processing. The ideal candidate will have a background din healthcare and a combination of skills in customer service, referrals, communication, behavioral health, coordinated care and insurance.

Essential Functions Statement(s)

Referral Management

Receive and process incoming referrals from providers. Create patient charts in the electronic health record (EHR). Upload referral documents into patient records. Verify accuracy and completeness of referral information. Ensure referrals are routed to the correct task box for further processing.

Communication and Coordination

Contact patients to review referral information and explain next steps. Communicate with referring providers to obtain missing information or clarify referral details. Provide excellent customer service to patients and providers throughout the referral process.

Documentation and Tracking

Maintain accurate, up-to-date records of referrals received and processed. Track referral progress to ensure timely follow-through. Identify and resolve issues that may delay referral completion.

Team Support

Collaborate with team members to ensure efficient workflow. Assist with additional duties as requested by supervisors. Demonstrate reliability and a willingness to take on added responsibilities as needed.

SKILLS & ABILITIES

Education

: High School Diploma or GED

Experience

: Experience in customer service, healthcare, or related field required.

Company Paid Benefits:

Health, dental, and vision insurance Paid time off (sick and vacation, up to 96 hours accrued annually) Eight (8) paid holidays One (1) floating holiday One (1) birthday holiday Life insurance Long-term disability Free ARcare clinic benefits for employees with ARcare health insurance Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment) Additional supplemental and family coverage available

Application Assistance:

If you need assistance with the application process, please email humanresources@arcare.net.

Equal Opportunity Employer:

ARcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.



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