Job Description

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Specialist Technology Support
Location: Des Moines, IA 50309
Term: 3 months

Day-to-Day Responsibilities:

Act as a sub-area or national resource in Technology Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues.

Develop complex action plans and strategies.

Working as a technology support project leader, ensure that appropriate tools, techniques, and standards are being utilized.

Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSS, and firm needs and objectives.

Anticipate and respond to complex technology support issues.

Design, develop and implement cost-effective solutions.

Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.

Oversee or participate in local, area or nationally defined projects.

Leverage multiple resources, coordinating team initiatives in order to meet customer needs.

Facilitate the implementation and support of defined solutions.

Communicate system updates and their impact on the customer.

Document and track the status of inquiries, coordinate appropriate responses, and follow-up to ensure client satisfaction.

Perform software upgrades and testing.

Identify, evaluate and implement new uses of related IT technologies.

Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.

Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.

Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders.

Share solutions throughout Americas Information Technology (AIT) using appropriate channels.

Is this a good fit? (Requirements):

Approximately 5 plus years of experience in support of IT products.

A bachelor\'s degree in Computer Science or a related discipline, or equivalent work experience.

Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications.

Excellent interpersonal, communication, organizational, and project management skills.

Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.

Able to work effectively with high level customers and other management personnel.

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