Job Description

Job Summary

---------------

Hours of Work: Monday - Friday 8:00am to 5:00pm.

Screening will begin ASAP and continue until the position(s) is filled.

Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits: This is a full-time, benefited Professional 1 level position. Starting salary range: $20.43 - $23.10/hourly, depending upon experience.

Educational Benefits for the employees and dependents

Tuition Reimbursement

17 Paid Holiday/Closure Days

Three Paid Personal Days

Healthcare/Dental/Vision/Life Insurance

Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid

Paid Vacation and Sick Leave

Onsite Childcare Center

Professional Development Opportunities

JOB SUMMARY:

Student Services Specialists provide exemplary service to students, families, and the community, and serve as primary support for general inquiries and navigating all aspects of the student enrollment and financial aid process. This position requires a wide breadth as well as depth of knowledge in multiple areas within and related to Student Services, most specifically Enrollment Services, Registrar (student records/registration), and Financial Aid, as well as Student Life and Student Accounts. Student Services Specialists work closely with students in all stages of their educational journeys, provide financial aid advising, and help students understand and resolve registration holds and financial aid verifications and appeals. Student Services Specialists must thoroughly understand, interpret, and effectively communicate complex institutional policies and financial aid regulations on a regular basis.

Principal Responsibilities and Results, KSA's

-------------------------------------------------

ESSENTIAL FUNCTIONS:

- this position is

non-

e

xempt

and

is

eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.

Provide knowledgeable and thorough service to students and stakeholders by maintaining a current and accurate understanding of applicable policies, procedures, and regulations, and by communicating them effectively to students and stakeholders (using variety of communication methods including in-person, phone, chat, and email)

Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.

Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.

Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.

Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student ID cards.

Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly changing information, and knowledge and effective usage of provided resources

Maintain document and data confidentiality and integrity by keeping organized, accurate records in accordance with departmental, institutional, or regulatory policies, requirements, and standards.

Collect exact cash and check payments for transcripts and tuition balances and coordinate with Student Accounts for necessary monetary transport.

Keep accurate records of student interactions in accordance with departmental policies.

Maintain a high level of confidentiality and integrity of documents and student information according to institutional and regulatory standards

Maintain high levels of inter-team and intra-team accountability by contributing to a teamwork environment

Complete all work in a punctual and reliable manner and engage in consistent communication with colleagues to ensure uninterrupted service to students

Maintain a current and accurate understanding of the processes and procedures used at the Student Hub, as well as in all areas of Enrollment Services.

Act as a liaison between students and other campus departments (both in Enrollment Services and elsewhere), including making appropriate referrals to other areas when necessary.

Communicate openly with colleagues across Student Services to support office functions, continuous improvement, and student success

Maintain high level of technology understanding and usage, and assist students/stakeholders in using technology, by efficiently learning and utilizing a variety of systems such as LCCC's Student Information System, CRM, and student success management tools, and various student systems/software.

Utilize systems to access and correctly interpret and communicate student data.

Intake and accurately process Enrollment Services documents in compliance with College and departmental policies and procedures

Provide guidance for online student self-service functions for all areas of Enrollment Services, including being familiar with the student portal, encouraging students to use the self-service options available to them in their student portal, and helping students troubleshoot problems with their student portal accounts.

Other responsibilities may be assigned based on contemporary institutional needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

Administrative

- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and workplace terminology.

Computers -

Knowledge of operation of computers

Customer and Personal Service -

Knowledge of principles and processes for providing customer

b

rand personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Regulatory Compliance -

Knowledge of laws, regulations, and standards applicable to the job (FERPA, Title IX)

Skills

Active Learning

- Understanding the implications of new information for both current and future problem-solving and decision-making.??

Active Listening

- giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.??

Communication

- Strong verbal and written communication skills, including the capacity to convey complex information clearly.?

Complex Problem Solving

- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.??

Computer Software

- proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks.??

Critical Thinking

- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.??

Interpersonal Skills

- Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.??

Organization

- Ability to organize tasks, resources, and workflows efficiently.??

Social Perceptiveness

- Being aware of others' reactions and understanding why they react as they do.??

Teamwork and Collaboration

- Ability to work effectively as part of a team, contributing to group goals and fostering a collaborative environment.??

Time Management

- Managing one's own time and being aware of dependencies on others time management.??

Troubleshooting

- Determining causes of operating errors and deciding what to do about it.?

Abilities

Attention to Detail -

The ability to observe, analyze, and comprehend even the most minute aspects of a task or situation.? Ability to analyze data and make informed decisions based on evidence?

Communication -

The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports.??

Deductive Reasoning

-- The ability to apply general rules to specific problems to produce answers that make sense.

Emotional Intelligence

- Ability to manage both your own emotions and understand the emotions of people around you.

Inductive Reasoning

-- The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Professionalism -

Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.??

Selective Attention

-- The ability to concentrate on a task over a period of time without being distracted.

Time Sharing

- The ability to shift back and forth between two or more activities or sources of information.

PHYSICAL/MENTAL DEMANDS:

There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor An employee must be able to lift and/or move up to 20 pounds Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine

Education and Experience Requirements

-----------------------------------------

Minimum Qualifications

:

Associate's degree from an accredited college or university. One (1) year of experience in a position working directly with customers and customer service. One (1) year of work experience in a professional environment including proficiency in computer usage and other office equipment (copiers, telephones, etc.), and proficiency with professional level written and oral communication skills.

In lieu of the required degree, candidates with equivalent professional experience, industry certifications, or a combination of education and relevant work experience may be considered.*

Preferred Qualifications

:

Bachelor's degree from an accredited college or university. One (1) year of experience working in higher education in a position with direct student contact. One (1) year of experience in using a relational database or ERP software such as Ellucian Colleague, Banner, PeopleSoft, etc. Bilingual in Spanish and English

Notes

---------

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.


The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144, NDS@lccc.wy.edu. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695, OCR.Denver@ed.gov. Updated 6/2025.


http://lccc.wy.edu/


http://www.lccc.wy.edu/about/humanresources

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.